I'm trying to watch some shows using the CityTV app - Chicago Med, Chicago PD and Chicago Fire, to be specific. They all aired March 12. I always watch these shows on this app but this time its not working. I log on using my Shaw ID, but when I try to play any episode, I get the error "The episode exceeds the viewing period acquired by your TV service provider".
Try deleting the app then reinstalling. You may have to reestablish your device credentials first time with the new app.
@IVO_MI I tested on my end, both in the CityTV app and on their website and am only seeing episode 16 of each of these series available which would be the episodes aired March 4th, and all were able to be played successfully.