Contacting Shaw

[kositca]

Trying to contact Shaw.  Good Luck!!!  On-line help leads to "Connection Unavailable". I would use another service if one were available in my area.  No phone number listed. No contacting methods are working.  PBS suddenly requires a subscription?!  I accidentally subscribed.  No way to cancel that service on "my account".  No helpful help available.  Easy to add services.  SeemsImpossible (?) to cancel a subscription.

[rstra]

1-888-472-2222. Chat is working for me, maybe it was down. You can remove channels in My Shaw under channel add-ons.

[mdk]

@kositca -- below the replies to your question is a hyperlink

to: https://support.shaw.ca/t5/tv-discussions/how-to-contact-shaw-via-email/td-p/18881

which may be useful to you.

P.S. From:  https://support.shaw.ca/t5/tv-articles/how-to-order-channels-with-my-shaw/ta-p/18294

it states If you want to unsubscribe from a channel, please contact us for assistance.

So, while the My Shaw Portal can be used to add a channel, I don't see any way to "self-remove" a channel.

[rstra]

@mdk @kositca  Open  the My Shaw app, select “Manage TV” then “Manage Channel Add-ons.” Selecte the channel you want to remove (it can’t be part of a plan or theme) and select “Yes, remove the channel now.”

Note, I have not tried going through and completing the channel removal.