Customer service

[NK21]

I've been waiting for 2 hours on the phone to be connected with an agent, The waiting time was 30 minutes and I was 35 in line, and no one picked up. I called again after 2 hours and the waiting time was also 30 minutes and I was 105 in line! Is anyone working today in shaw? 

[mdk]

@NK21 -- while you were listening "on hold", did you repeatedly hear the message that Shaw is giving priority to online-chat connections?

For me, every time that I use online-chat, I immediately get connected to Shaw Support. It does state that the agent may have multiple simultaneous sessions, but it is rare that I notice an unexpected delay to a simple response from me.

Last week, I once connected to Rogers online-chat, and got "numbers" similar to your numbers. That's not good service!

[Sherri556]

No

[Sherri556]

When are you going to get back to me? I've been waiting for a half an hour in order to get landline service

[Sherri556]

Where is the fricken service they talk about here?

[g-idk]

Hi @Sherri556 , I guess you didn't know or realize but this is only a peer to peer discussion forum and not a direct path to Rogers/Shaw.  In all likely hood they wouldn't even see your post.  You still need to speak directly to Rogers/Shaw either by chat/social media chat/phone.  I know that sure is not the answer you want, but we are just a couple of volunteers on here not employees of Rogers/Shaw.  Hopefully you get things worked out.