Hey @Czarl ! I understand that you may have possibly turned the feature off with "SAP off", but I was able to take another look, and if you are logged into your BlueCurve Tv app and you are viewing a program, the direct solution is to access the "Player Shortcuts".
Please select the settings options, from there, select "Player Shortcuts" to bring up the multiple player commands. If the program you are viewing is available in video description, you should be able to toggle that feature on and off by hitting "V".
If you do continue to have trouble altering this feature, please give our Support Specialists a shout at https://www.shaw.ca/contact-us and they will be able to take a deeper dive if needed.