A real person. I don;t think so Tim

[JudithJulyan]

A real person. I don;t think so Tim

[Ritag]

How do I “chat in”? Going to the Shaw Store is not possible for a person who is unable to stand in line for hours. What kind of crazy business did I sign up with? Ridiculous and worthy of changing to Telus or one of the newer companies. Perhaps they would even have superior broadcasting and connections. Most times I cannot access Netflix or other streaming sites or access my internet. So what am I really paying for? Just a lot of inconvenience and frustration. 

[mdk]

@Ritag -- how do I "chat in" ?

Access:  http://www.shaw.ca/chat to connect to Shaw Support.

> Most times I cannot access Netflix 

What are the symptoms?  During a "chat", ask the Shaw Agent to remotely connect to your cable-modem, to view & analyze the "signal-strength" statistics that the modem keeps. Having "bad" numbers results in a bad Internet connection.