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How do I unsubscribe from Crave through Shaw?

aimhoz
Grasshopper

I want to cancel my subscription 

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Re: How do I unsubscribe from Crave through Shaw?

Moderator
Moderator

Hi aimhoz 

If you need to make any changes to your account, like remove a channel, you would need to speak to customer service. You can do that using the contact information on https://www.shaw.ca/contact-us/

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Re: How do I unsubscribe from Crave through Shaw?

Moderator
Moderator

Hi aimhoz 

If you need to make any changes to your account, like remove a channel, you would need to speak to customer service. You can do that using the contact information on https://www.shaw.ca/contact-us/

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Ok so why do the Shaw support (that I waited 45 minutes t...

Tegan
Grasshopper

Ok so why do the Shaw support (that I waited 45 minutes to talk to) under the impression that channels can be removed online???!! Why do Shaw allow customers to add channels but not remove them online????

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apologies on the long waits. I appreciate your feedback,...

Moderator
Moderator

@Tegan apologies on the long waits. I appreciate your feedback, if/when the option to remove channels online is available, we will share that feature here. Currently, it is only possible to remove subscriptions by contacting us. 

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Hi Shaw Tony, is anyone their aware of what wait times ar...

burndog
Grasshopper

Hi Shaw Tony, is anyone their aware of what wait times are...I am presently on hold for over 5 hours and still nothing. Last Friday, I gave up after 4 hours. Why is it opne can easily add a service, but it is practically impossible to cancel a service? I am not a happy customer at all.

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I am sorry for the long waits. An alternative is to visit...

Moderator
Moderator

@burndog I am sorry for the long waits. An alternative is to visit your local Shaw retailer. I appreciate your continued patience.

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