"Sorry, your Shaw account is not authorized to view this...

[KimDobranski]

"Sorry, your Shaw account is not authorized to view this content." When trying to watch FoxNews 

Help! 

[mdk]

@KimDobranski -- When trying to watch FoxNews 

Is that channel included in your TV subscription?

If so, then contact Shaw (currently, online chat is given priority over telephone) and ask them to "refresh" something, so that when FoxNews tries to authenticate your ID to your Shaw account, it will be validated.

[KimDobranski]

Yes it is included . 

[marathon_mick]

• I can sign in through the Global TV website but cannot login through the app. When I put my Shaw ID and password in the app, the Sign In button stays greyed out so I cannot proceed. I’m pasting the ID and password from my password keeper. They get me into the Shaw Customer Portal and the Global website, but not the app. Help please. 

[mdk]

@marathon_mick -- pasting the ID & password from my password keeper.

If you use your keyboard to enter the values, instead of pasting them, does it "ungrey" that button?

[rickatk]

Fox News? You’re not missing anything!

Check your plan.

[Jazzcat78]

Agreed that until this issue is completely resolved properly that there should be a reduction in the cost of our bill

[rstra]

What happens when you try to login? I am not having any issues with the app on iOS. 

[KristiR]

I’m currently having this issue with a recent setup of Shaw basic channels. I’ve tried to delete the app and reinstall on my AppleTV and my iPhone but it will not allow me to sign in. Any suggestions?

[mdk]

@KristiR -- Any suggestions?

One suggestion previously made in this thread: completely power-off your devices (AppleTV and iPhone), and then power-on, and try again.

Where are you trying to sign in? Global's web-site?

What error-message do you get when you try to sign in?