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I get the message "You need a subscription....." when trying to rent a movie. I have a subscription

Grasshopper

I get this message when I try and rent a movie. Can anyone help?

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Have you tried disconnecting the AC power from the Shaw T...

Master

Have you tried disconnecting the AC power from the Shaw TV box, waiting a minute, reconnecting the power, and then trying to "rent" ?

I recommend that you copy the serial-number of your Shaw TV box onto a piece of paper, and call Shaw: 1-888-472-2222 and get them to verify that your overall account is "subscribed" to Shaw TV via that serial-number.

 

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Is this happening on all titles that you are trying to re...

Moderator
Moderator

@DebbieGreene Is this happening on all titles that you are trying to rent, or on a specific movie only? 

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