file for 9 more months of netflix charges that you not re...

[cpmrich36]

file for 9 more months of netflix charges that you not registered for.  file small claims. good luck with telus.  

[Sondrina]

Same thing is happening to me for the last 3 months. I just called shaw and asked for the $20.99 they charged me this month to be removed as I pay Netflix direct. They refuse to remove it. They removed it the last 2 months but said I have to fix the problem myself. I called Netflix again and they said shaw should not be billing me. Very frustrating.

[GC_Sosnowski]

I have been dealing with this ALSO.  I have called Netflix and they have no record of this account, yet it was still on my current bill that I paid in FULL.  I have called Shaw twice and was told the FIRST time that it would be blocked from being added again- YET THERE IT IS ON MY BILL AGAIN!!!! I have paid Netflix directly since 2017.  

[mdk]

@GC_Sosnowski -- welcome to this peer-to-peer discussion forum, where volunteers try to help. This forum is not a direct path to Rogers/Shaw Support [1-888-472-2222].

In your case, as you can see on your Rogers/Shaw monthly invoices, it is they who are billing you for Netflix, in addition to Netflix directly billing you.  Check the production-date on your latest Rogers/Shaw invoice, to see when they billed you, for which month.  Your only remedy is to talk to Rogers/Shaw, to cancel their billing for Netflix. This will not affect your current "direct" subscription with Netflix.

[g-idk]

@mdk , Hi I sent you a pvt. mail message yesterday but you have not replied yet, did you even get it?   

[mdk]

@g-idk -- yesterday was a "busy" day for me, mostly "away" from my computer. I did PM you, a few minutes ago. All is well.  🙂

[g-idk]

@mdk  ok got it right after I wrote the post, lol.  The crave offer I mention in my pvt. message is not bad, got some good movies and HBO series for me to watch for 2 months.  

[Glenda55]

They told me they would credit my account for the Netflix charge LAST MONTH and I see they charged it again this month and still no credit. I'm ready to cancel Rogers/Shaw entirely!! PLUS they are charging me more for Netflix through them than I pay for my Netflix direct on my credit card! I'll give them ONE MORE CHANCE to fix this then we are out after 50 years with Shaw with no complaints - this is just not acceptable. 

[RPK41]

Same issue! With me I hit the netflix icon on my Rogers TV. My intent was to sign into my existing Netflix account through my Rogers Ignite box. How handy that would be. This emediately confirmed my new subscription, no chance to go back. Also, no option I could find on my Shaw account to cancel it. 

I called in last month and wasted an hour on hold. Shaw was good at crediting the extra charge. They said they blocked the Netflix billing from future bills. They also gave me a 39 digit PAI number that I was supposed to call Netflix with to cancel future billings. Apparently when Shaw cancells the bill with Netfix, they have no confidence it will actually be cancelled. So, they also suggest I call Netflix myself.  Who negociates these deals at Shaw?

Same bill next month with the extra charge. Called in again as there is no help online or with Shaw's stupid messenger service which I also wasted 20 minutes on. Wasted another 30 minutes on hold with Shaw customer service. Same result but this time I asked for the Netflix customer service phone number. Suprizing difficult to get an actual phone number for Netflix on line. Equally supprizing that Shaw would not have this handy if they want me to call them. Took a bit but Netflix Customer Service is 1 844-542-4813.

Called Netflix. All then needed was my email address as their system will not allow duplicate billing. No need for the silly 39 digit PAI number Shaw asked me to write down...twice! But, in my email address I sometimes use the period between my first and last name and sometimes do not. This is optional with most email providers. I.e. joesmith@gmailcom is the same as joe.smith@gmail.com. Except in Netflix. They had one billing to my joe.smith@gmail.com and one billing to Shaw via my joesmith@gmail.com. As soon as we had the multiple email address options, Netflix found the duplicate billing and was able to cancell one. So, if you have mutliple ar variations of your email address that will allow duplicate billing with Netflix.

To the Shaw Customer Service agent - my appologies for getting upset. Not your fault but Shaw will not have my business after my contract expires. 

To the Neflix Customer Service agent - you rock, thanks for your patience.

To the Shaw Board of Directors - This is BULL**bleep** and you owe me for 3 hours of my time to fix your IT departments garbage mess!

[g-idk]

@RPK41 , Wow that is crazy!  I also have a separate Netflix directly paid from me account and all I did was click on the Netflix app in my Rogers/Shaw remote and then I signed in with my Netflix account details, then it directed me to go to a special page on Netflix.com and get a code for my Rogers/Shaw device, and then go back to my Netflix app on my Rogers/Shaw box and enter the code.  I did this at least 6 mos. ago and I have never been charged by Rogers/Shaw for anything to do with Netflix,  I also did the same thing for my Prime Video subscription with no problems, or extra billing.  Glad it all got straightened out in the end for you, minus your 3 hours.