mikejbc,
We have been experiencing the same problem since January 2019. We've had the Bluesky equipment for long time, it replaced the Gateway system we previously had. Everything was fine until January and then out of the blue we started having problems as you described. But we also experience pixelation problems during rewinding. Also when it started it was really bad as we would have pixelation while watching live shows, here is a list of our problems:
1. pixelation during F.Fwrd function
2. pixelation during rewind function
3. pixelation while watching live tv
4. after f.fwrd we sometimes discovered that there was no sound or sound was out of sync with actors lips
5, if I returned to live tv for a few seconds and then back to the recorded show the sound would return or sync would be good until I used the f.fwrd or rewind option
6. recording could get to a certain point and the screen would go black and seem to lock up, f.fwrd would eventually bring recording to a section that could be viewed but then would have sound issues
7. sometimes recordings will get to a point, go black and then exit the recording back to live tv
8. some recordings were so messed up - out of sync, no sound, black screen, pixelation that any attempt to view the recording was so frustrating because you couldn't even follow anything, it would be a waste of time and I just deleted the show and hoped I could view using On Demand or record at another time
9. during one visit by a service tech he discovered that there was on a certain channel a certain time that this problem would occur
10. when I contacted Shaw, all the phone reps stated that there was no record of this problem. This went on for weeks, nobody new about this problem. It wasn't until all efforts were made to resolve this issue in our home did Shaw then admit that "it was a known issue"! ya, because I kept calling
11. the usual attempts to solve the problem were used, restarting etc. with no change
12. Bluesky is supposed to be the greatest thing since sliced bread but beg to differ. I now have to have 2 Master units and satellites for each tv so that all the tv's in our home can have service whereas with the Gateway system I only needed 1 and then the smaller satellite boxes for the other tv's
13. Other steps to resolve were having techs come up and replace the master units - lost track of how many times that has been done
14. I have heard from some people that they haven't had great service from Shaw but each tech that came up were determined to resolve the problem and each time they left they were certain they had solved the problem and each time I said well, I hope you don't end up eating crow.....they must be full by now!
15. Had one tech that went over and beyond in an attempt to resolve this issue, he really worked hard at it and was impressed with his determination and in fact after I sent a fax to Shaw head office indicating my displease with this issue I did tell them that this tech needs a "pat on the back" for a job well done as he represents Shaw well...........what's the chance they acted upon that I wonder?
16. We have been a customer with Shaw since they first arrived in Saskatoon, many decades
17. All the hardware in our home has been replaced at least twice, loose connections - how does that happen on it's own?, service from our home to the junction box at the back of our property has been replaced at least twice, hardware in the junction boxes has been replaced at least twice, hardware in the community boxes somewhere in our community has been replaced at least twice - result, some improvement but the problem still exists
18. Shaw's current solution.....don't use rewind/f.fwrd functions, use skip function
19. We have stuck with Shaw over the years because in general they provided good service with a few hiccups so we were happy. We purchased the pvr systems as didn't want to pay monthly rental charges
20. I have had a couple of Shaw phone reps tell me that "Shaw is a small fish in the big ocean of cable providers and they can't always get changes done or issues resolved"
21. It's been suggested that we revert back to the Gateway system but as I told them that seems counter productive - going backwards......Shaw will eventually not support the older system
22 Hey, it's nice to see someone else has fessed up to experiencing this problem as I think a lot of people experience and either think it's normal or are prepared to accept it!
