poor internet/tv reception

[Springer2]

We live in Woodlands - SW Calgary. the pricing of our tv/internet package isn't cheap. The level of service we get is somewhat sketchy. There isn't a week that goes by that we don't lose sound on any number of channels and buffering happens regularly.

As far as internet goes - I work from home quite a bit. By 8:00 in the evening most nights it become all but impossible to use the internet. I'm guessing perhaps tooo many neighbours streaming at this time of day??

Our offices were on Starlink and the service was better with as many as 8 computers at a time on the system.

Not overly happy - SHAW/ROgers

[mdk]

@Springer2 -- welcome to this peer-to-peer discussion forum, where volunteers try to help.

This forum is not a direct path to Rogers Support -- no employees are participating.

To resolve your issue, I suggest that you contact Support: 1-888-472-2222

Do you live in a MURB (multiple unit residential building) or in a single-family home?  If the former, then it might be an issue of older hardware (in the Electrical Room in your building, or a problem with the coaxial-cable between that hardware and the Rogers/Shaw infrastructure.  Perhaps, the Rogers Agent will schedule a site-visit, for a technican to investigate/remediate.

[Boight]

Had the same issue. Changed my Shaw box from wifi to Lan cable. Much better.

[mdk]

@Boight -- what WiFi-capable device are you using to connect (wirelessly) to your Shaw box?

Are you using the 2.4 Ghz band, or the 5 Ghz band (if your device supports it) ?

If you put your device in the same room as the Shaw box, do you get good reception?

Got a friend/relative with their own WiFi-capable device that can connect to your Shaw box, to see if their device produces a better connection?

If all else fails, contact Support: 1-888-472-2222 and get the Agent to remotely connect to the Shaw box, to view its internal statistics.  Maybe, they will ship you a replacement for your "imperfect" box.

[Boight]

It's an Amazon Fire TV.

I don't recall the ignite box specifying whether it connected to 2.4 or 5G.  It's about 28ft from the modem so 5G would not have been too good.  

This ignite box is the furthest of all and was the most problematic using wifi. Other 4 boxes in the house, all much closer to an extender or the modem, didn't have the same issues.

Plugging in the lan cable is still showing big improvement.