Problems with Pixels flooding screen during shows on CTV SCI-FI Channel and not getting better it's

[kimhuculiak]

We have been watching a number of shows on CTV SCI-FI, AND we are having issues with the pixels on this channel. They are constantly flooding all the shows and disrupting the entire shows so much it even causes the shows to freeze a small portion, then continue on, but then show that frozen spot again and it continues for a moment then goes on. And it continues all this time for the pixels to flash to such a degree it changes the films. Thanks, if anyone can tell me if they are having the same problems?

Sincerely,

Miky47

[mdk]

@kimhuculiak -- what time of day/evening are you watching? Just one day, or every day?

Such pixellating is a symptom of poor signal strength reaching your TV box.  Your TV is "starving" for the incoming feed, and is not updating your screen quickly (60 frames per second).

Since this discussion forum is only a peer-to-peer area where volunteers try to help, contact Shaw Support ( 1-888-472-2222 or www.shaw.ca/chat ) to get the Shaw Agent to remotely logon to the box, to view the "signal strength" (and other values) reaching the box. You may need a site-visit to trouble-shoot your network connections (from the nearest telephone-pole into your home, and inside your home to the TV box).

[duncanoneal]

Funny that it is only a problem on this one channel. I don't know in Fort McMurray if this channel is off satellite feed or long haul fiber optic -- if it is local or wide spread. 

[mdk]

@duncanoneal wrote I don't know in Fort McMurray if this channel is off satellite feed or long haul fiber optic

I presume that your local Rogers/Shaw office uses multiple satellite dishes to receive the programs.

Each dish is aimed at one of the stationary satellites.   That far north, Shaw/Rogers might be having "seasonal" problems with the feed from one of the satellites -- at times during the day, the Sun might be collinear -- a straight line from the ground dish, through the satellite, to the Sun, which causes the ground dish to receive solar radiation, in addition to the desired signal.

    if it is local or wide spread. 

Collinearity can occasionally happen anywhere north of the 49th parallel.

Of course, Rogers/Shaw has long-run optical cable to the nearest major city, e.g., Edmonton, to carry the Internet traffic without "lag", as there would be for your computer to send up to a satellite, back down to earth, to connect to the Internet.