ProSiebensat.1Welt - Channel 986 Add-On TV Channel

[hfehm]

Today I signed up for the ProSiebensat.1Welt add-on TV channel (German language program) at $10/month.  Well, the TV kept saying that "This channel is no longer available......". So, after googling this broadcast, I found out that ProSiebensat.1Welt stopped broadcasting on January 1, 2024.  So, SHAW sold me an add-on channel today (January 4, 2024) that is no longer available.  WTF!

So, I'll have to contact SHAW to inform them that they are charging me for a service that is no longer available.  Obviously, they have no clue and are just happy to take our $$.

[mdk · Accepted solution]

@hfehm -- although I see this announcement: https://support.shaw.ca/t5/service-updates-outages/shaw-tv-no-longer-carrying-russia-today/ta-p/4725...

about termination of the Russia Today channel, I see no "service announcement" about the end of that German TV channel.

Obviously, the Rogers take-over of the Shaw systems is not going "perfectly seamlessly".  Sigh.

Scroll down this page, and click on the "Your Voice" hyperlink, to send a message to Shaw about your unsatisfactory experience.  Hopefully, you will get a response.

[hfehm]

Thanks for your suggestion of expressing my disappointment to SHAW via the "your voice" hyperlink. I did that today and asked for a reply.  We'll see what they say, or if they reply at all.

[hfehm]

I got a response to my "Your Voice" complaint.  All they said was:

"We are writing in response to the request made via the Your Voice form on January 6th, 2024 .

Thank you for taking the time to reach out to us. We take all feedback and concerns and forward them to our teams to review. We apologize for this experience and appreciate you bringing this to our attention.

Please reach to us if you have any further questions.

Thanks,

Ron, Customer Experience Expert