Receiver reboots on its own

43royh
Grasshopper

My receiver reboots itself every 1 to 1 1/2 hours shutting down for about 2.5 minutes then comes back on. I have talked with tech people and they say it's a software problem "they say the same thing "we're working on it" It's been well over 8 weeks since this started

Anyone else having this problem?

Not the service we are paying for

thanks Roy 

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-- yesterday, there were high winds in southwest BC, caus...

mdk
Legendary Grand Master

@43royh -- yesterday, there were high winds in southwest BC, causing many power-outages (that BC Hydro is still remediating ).  Do you live in an area that experienced those high winds?  Did your home lights flicker, to indicate power fluctuations? Do you have a UPS (Uninterruptible Power Supply) that provides "smooth" power to the cable-modem and to your TV, to prevent "brown-outs" and "power surges" that may damage the equipment?

 

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Which cable box do you have? I doubt that it is a softwar...

rstra
Grand Master

@43royh  Which cable box do you have? I doubt that it is a software issue, or something that Rogers can fix on their end. Eight weeks is long enough to wait, call in and get a service call booked.

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