I want to express my deep frustration with the XR15 remote, as the difficulty in pressing its buttons, even after trying the XR11, has made changing channels or adjusting volume an arduous task. In this age of advanced technology, it's disheartening that Shaw's current offering falls short. I've endured these issues for years, and despite my complaints, I receive the same response. I've invested countless hours grappling with this remote issue, and I'm reluctant to explore further options due to the substantial time already wasted. I implore you to elevate this matter to your higher-ups, urging them to devise a resolution. The persistence of this problem demands a more comprehensive and effective approach to ensure a satisfactory resolution. I urge you to consider alternatives and address this matter at the highest level, as the current situation is neither fair nor reflective of the premium price I pay for a subpar service. My persistent concerns about the remote's functionality, which might be attributed to the receiving box, remain unaddressed. I'd appreciate information on how Shaw plans to rectify this longstanding issue to ensure that my payments align with the quality of service I expect. The TV doesn't operate by itself. The fact that Shaw attributes its resolution challenges to a factory issue and a supplier issue raises concerns about who is overseeing Shaw's customer service.The TV doesn't operate by itself. The fact that Shaw attributes its resolution challenges to a factory issue and a supplier issue raises concerns about who is overseeing Shaw's customer service.
