Shaw Box will not give me enough time to put in the channel I want.

[userofshaw]

I am having a little issue with my cable box, I used to have about 3 seconds to put in the channel I wanted to watch. Now It gives me about 0.2 seconds. For the most part I can never do it fast enough. If I want to goto the higher channnels. I have to press 222 as fast as I can (a few times to make it register) I can then scroll up or down from there. If I want to go back to the lower channels.... I have to scroll down each time... I have tried pulling the plug on the cable box to no avail.. any ideas?

[shaw-valerie]

@userofshaw That's definitely a bit of a strange issue. As resetting the box did not make any difference in the issue you're seeing, I'd recommend getting in touch with our technical support team so they can attempt a remote reset of the equipment, and schedule a service visit if needed.