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Shaw on demand error

lstefanucci
Grasshopper

When we attempt to go to Shaw on Demand, we get error code 64417! This has been happening for days...we have just recently had 

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This is happening to me as well.

Cathy121
Grasshopper

This is happening to me as well.

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Ok this was solved by Shaw personnel...they just had to f...

lstefanucci
Grasshopper

Ok this was solved by Shaw personnel...they just had to flip a switch and activate 

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This is happening to me as well.

Cathy121
Grasshopper

This is happening to me as well.

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I get a message unable to load...for 5 days now...and no...

whatt
Grasshopper

I get a message unable to load...for 5 days now...and no help from shaw...guess it's nor a priority right now

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Try rebooting your cable box by disconnecting the power f...

shaw-valerie
Moderator
Moderator

@lstefanucci @Cathy121 @whatt Try rebooting your cable box by disconnecting the power for 15-30 seconds, then plugging it back in. Once plugged back in, give it 15-20 minutes to re-sync all settings, then try to view a program on demand again. If you are still seeing the same error, get in touch with our technical support team here, so they can run some additional diagnostics. 

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I just got this service roughly five days ago and haven't...

TaylorL
Grasshopper

I just got this service roughly five days ago and haven't been able to access On Demand yet, I keep getting this error code as well, tried resetting and establishing a network connection. My Shaw app does not work either. 

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Sounds like an account issue, you would need to call or c...

rstra
Grand Master

Sounds like an account issue, you would need to call or chat in.

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Ok this was solved by Shaw personnel...they just had to f...

lstefanucci
Grasshopper

Ok this was solved by Shaw personnel...they just had to flip a switch and activate 

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I told someone on msnger, he told me I had to subscribe t...

phyllism
Grasshopper

I told someone on msnger, he told me I had to subscribe to it. I just stayed in a motel, On Demsnd is FREE

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--  I had to subscribe to it. I just stayed in a motel, O...

mdk
Grand Master

@phyllism --  I had to subscribe to it. I just stayed in a motel, On Demand is FREE

I wonder if all bets are off if you are trying to use the motel's Shaw account, rather than your own Shaw account, in your own home.

Or, are you saying that Shaw On Demand worked in the motel, but it does not work on your own account? In that case, read some of the older posts, which said to contact Shaw, to get them to "flip a switch" on your home account.

 

 

 

 

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I'm not getting an error message, but when I try to acces...

Glocync
Grasshopper

I'm not getting an error message, but when I try to access a show, it says "subscribe".

Even Crave/Startz that I subscribe to at $20 p/m, shows "subscribe".

I went into Chat for over an hour and they couldn't understand what I was referring to. One answer gave me the Suicide Hot Line

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