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Shaw PPP Sucks

pickle-1961_
Grasshopper

i am very disappointed with Shaws PPV of UFC 235.i would think for $55 u should be able to get the pre-lims or undercard;but,that wasnt the case.I had signed up for the fights around 7:45p.m. and was watching a few interviews,and when 8:00p.m. rolled around my sreen went blank.I phoned Shaw to find out what had happened and was on hold for 45-50 minutes.The Shaw guy got the tv working,but by then i had missed the first two fights of the main card.So,long story short;i paid $55 for 3 fights.Like i had said before,for $55 u should be able to see the pre-lims,also.I am seriously thinking of joining Tie Domis Comwave group for 6 months free and then $90 a month for tv,internet &home phone.I am currently paying $135/month for a middle-of-the-road cable package and high speed lite(slow)internet package.i sure hope Shaw compensates me somehow for this travesty.

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Re: Shaw PPP Sucks

Moderator
Moderator

Hi pickle-1961! 

We apologize for the troubles with this. I know it's very frustrating when you don't get to see the entire match. Sometimes when an event starts, the cable box doesn't receive the signal properly to show that the event has been purchased. When that happens, you can usually fix it by changing the channel for a moment and then switching back. I know that doesn't help now, but you can always try that if it happens again in the future.

If you have any questions or concerns regarding your package or your bill, we'd recommend reaching out to our customer support team and they can take a look for you. 

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Re: Shaw PPP Sucks

mariok
Grasshopper

The same issue has happened to me on numerous occasions. How can Shaw expect to keep their clients when they can't correct these ongoing issues is amazing to me. Perhaps it's time to move onto another provider. I'm sure they would be happy to have the thousands of dollars a year I pay between cable service, PPV, internet, etc...

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