Signal

[Borgencer]

The signal has been getting progressively worse over the past year. It started with defragmentation once and a while then voice blank outs. Then very slow tv guide listings and chanel names in the wrong places.Then stations blanking out all together with three dots at the bottom, then a message with a signal loss. I can understand once and a blue moon but this has been happening alot.. your signal is bad in the past while. Why?

[mdk]

@Borgencer -- your signal is bad in the past while. Why?

Several possibilities:

1. impending failure of your Shaw TV box;
2. loose coaxial-cable connected to that box;
3. do you have a 1-to-2 coaxial splitter between your box and the wall-plate? If so, try bypassing it;
4. poor signal-strength reaching your box (contact Shaw, and get them to remotely logon to your box, to view and analyze the box's internal statistics)
5. loose (or kinked) coaxial-cable at the wall-plate;
6. failing coaxial-cable inside your walls;
7. failing coaxial-splitter inside Shaw's "demarcation" box;
8. do you live in a single residence, or in a MURB (Multiple Unit Residential Building)? In a MURB, it could be a problem from your unit to the "wiring closet" on your level of the building, or a problem from that wiring closet down to the main wiring-closet in the basement of your MURB;
9. failing coaxial-cable from your building out to the nearest telephone-pole (or junction box);
10. problem with the Shaw "backbone" infrastructure up-and-down your street.

For items #4 to #10, you will need to contact Shaw (1-888-472-2222 or www.shaw.ca/chat ) to get assistance and/or schedule a "site-visit".

[tfiracing]

Almost next to useless reply, thanks for nothing robot.

[cpmrich36]

mdk is not robot, he  customer of shaw and not an employee.  so hope site visit in yur future.  i was an customer of bluesky and now ex customer as bluegurve is not a good product.   wouldn't commit a 2 year of my life to a something that will fail me.  sorry.  

[shaw-ada]

@tfiracing Thanks for joining the conversation here. Let's keep this discussion and community healthy. Let's be respectful to each other and let's all be kind to one another. Thank you!