Skipping Live TV on Calgary CTV ad Global

[Avril57]

Problem started in mid-May 2023 (after switching to BlueCurve wireless TV equipment in May 2022).  Live TV on Calgary CTV or Global started skipping during broadcast.  Sometimes switching to HGTV or other network seemed to clear skipping problem.  But sometimes required reset of TV boxes (BlueCurve wireless TV boxes) to get skipping or "black screen" on CTV or Global live feed to fix.  Shaw has changed modem once and TV boxes twice in the past 2 months.  However, STILL HAVING the same skipping issue.  So nothing resolved yet.  Calling SHAW only to have technician show up and the problem is not apparent when he/she arrives doesn't resolve anything.  Field technicians don't seem to know what is causing the problem.  Only seems to be occurring on live CTV and Global feeds -- I would suspect it is a background software issue that happened during a mid-May update and no one knows how to trace it back or fix it.  

Would be interested to hear if anyone else is having similar problems when watching live CTV or Global feed on BlueCurve TV (wireless TV boxes).  

[mdk]

@Avril57 -- there are other "CTV Calgary" threads on this discussion forum, including:

1. https://support.shaw.ca/t5/tv-discussions/program-looping-repeating/td-p/60490
2. https://support.shaw.ca/t5/tv-discussions/problems-with-ctv-calgary/td-p/61545

Hmm.

All the Shaw hardware has been replaced.  That did not resolve your issue.

I hope that the field technician tested the "signal strength" reaching your home, and found it satisfactory.

Do you have any neighbours who have Shaw TV & BlueCurve who have the same issue on that channel? It's not likely to be a "neighbourhood" problem with the Shaw infrastructure, but it is possible.

If you walk-in to your local Shaw store-front, do you see the same issue on any of their TVs, when tuned to CTV?

[Rustynuts1]

Have the same issue in st albert alberta,  New equipment, gen 1 gateway and TV box. Very disappointing for new service. Have found no reasonable solution. 

[Avril57]

The skipping occurs at random times -- on Calgary CTV or Global feeds -- usually during live news programs.  Very frustrating because while trying to reset box or change channels to fix skipping, you miss the LIVE news feed -- which can't be rewound/rewind.  

It is now August 2023 -- and the problem IS STILL HAPPENING.    

Because it is random it would be hard to visit a storefront to hang out and check to see if their feed does the same thing -- not a very practical suggestion.  

Just wish that SHAW/ROGERS would just fix whatever is wrong so that it doesn't happen.  No point in requesting service -- because it doesn't occur when technician is here, and new/different equipment (changed 3 times) doesn't help the problem either.  

From the responses -- it looks like this issue is occurring in other areas of province as well as in BC.  

[mdk]

@Avril57 -- Just wish that SHAW/ROGERS would just fix whatever is wrong so that it doesn't happen.

Ditto. It seems that both Shaw & CTV are aware of the issue, but I have not seen any "ETA" for any resolution.

No point in requesting service -- because it doesn't occur when technician is here, and new/different equipment (changed 3 times) doesn't help the problem either. 

So, after all those hardware swaps, you can now rule out the possibility that it is/was your equipment.

It looks like this issue is occurring in other areas of province as well as in BC.  

That is another indication that it's not your equipment.