Transaction fee charge

[kjabs]

Hey there, we just recently upgraded to Shaw blu sky and since I’ve got my most recent bill I noticed that Shaw is trying to charge me transaction fees for unreturned equipment. The problem is that the old equipment was returned by the installer who upgraded us. I called Shaw about a week ago to say that the old equipment was returned by the tech. They said they had to put in a request and such to reverse the charge. A week later and my account balance has not changed, (the transaction fees have not been reversed) just curious how long it takes to get something like this sorted and if I should call Shaw back since I have not heard anything yet, thank

[shaw-tony]

Hey kjabs,

I am sorry for any frustrations this may have caused. The charges should have been removed. I'd recommend checking in with our customer support team members to investigate further.

Cheers,

Tony | Community Mod.

[#3]

I've had the same issue before. I think the installing tech never checked in the returned hardware. 

I contacted Shaw via chat and the charge was removed. It took a few days to reflect on my balance, but it was indeed removed.

[Rich969]

We just switched over and upgraded our equipment (tech took our old equipment).  I just received our first bill and noticed it was higher then I was told it would be and I noticed a transaction fee of $50.  

[rstra]

Could be an installation charge, call or chat in to Shaw to find out what is going on. 

[gdeg]

ya me too

[mdk]

@gdeg -- welcome to this peer-to-peer discussion forum, where volunteers try to help.

The volunteers have NO access to your Shaw Account, and cannot resolve your issues.

Please contact Shaw Billing (1-888-472-2222) to discuss your issues about your service(s).