Hey there, we just recently upgraded to Shaw blu sky and since I’ve got my most recent bill I noticed that Shaw is trying to charge me transaction fees for unreturned equipment. The problem is that the old equipment was returned by the installer who upgraded us. I called Shaw about a week ago to say that the old equipment was returned by the tech. They said they had to put in a request and such to reverse the charge. A week later and my account balance has not changed, (the transaction fees have not been reversed) just curious how long it takes to get something like this sorted and if I should call Shaw back since I have not heard anything yet, thank
I've had the same issue before. I think the installing tech never checked in the returned hardware.
I contacted Shaw via chat and the charge was removed. It took a few days to reflect on my balance, but it was indeed removed.