Transaction fee charge

kjabs
Grasshopper

Hey there, we just recently upgraded to Shaw blu sky and since I’ve got my most recent bill I noticed that Shaw is trying to charge me transaction fees for unreturned equipment. The problem is that the old equipment was returned by the installer who upgraded us. I called Shaw about a week ago to say that the old equipment was returned by the tech. They said they had to put in a request and such to reverse the charge. A week later and my account balance has not changed, (the transaction fees have not been reversed) just curious how long it takes to get something like this sorted and if I should call Shaw back since I have not heard anything yet, thank

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Re: Transaction fee charge

Moderator
Moderator

Hey kjabs,

I am sorry for any frustrations this may have caused. The charges should have been removed. I'd recommend checking in with our customer support team members to investigate further.

Cheers,

Tony | Community Mod.

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Re: Transaction fee charge

Not applicable

I've had the same issue before. I think the installing tech never checked in the returned hardware. 

I contacted Shaw via chat and the charge was removed. It took a few days to reflect on my balance, but it was indeed removed.

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