Transmission Quality (lack of)

[LongInt]

Four of the channels that we get are badly pixelated with garbled audio.  My mother, who watches one of them regularily, says that it happens every Saturday.  What is going on and what can we do to fix it?

[shaw-valerie]

@LongInt Give the steps here a try to see if that clears up the issue. If you are still seeing the same problem, get in touch with our technical support team here so they can run some remote diagnostics with you and set up a service appointment if necessary.