thanks yes, I have contacted shaw several times. Thanks....

[tc10]

thanks yes, I have contacted shaw several times. Thanks. 
I get a solutiion that works for a week or so and then problem recurs as I expect the XB7 network continues to tune and get updates, etc. Unfortunately everytime I unplug the XB7 r a pod, everything takes a few days to settle down. 
Currently over the past week we have had audio pauses on all TVs and all freeing. It seems others have had similar in the Rogers network forum. so now not sure if regional issue or house issue or both ...
It would be helpful if Shaw/Rogers employees participated here at least infrequently to help with these recurring issues and updated FAQs

Many of us are having audio drop out and freezing happening on our TV boxes. It looks to be network issues but there is no way currently to find out and we can waste a lot of time troubleshooting wifi, xb7, ethernet, TV boxes, waiting on hold, and in queues. Shaw, Please provide updates on degraded service so we don't waste so much time and shut it off rather than wasting time trying to fix it...

I rambled a bit here.

[g-idk]

@tc10 hey that was a perfectly good ramble.  Totally agree with you on the lack of any Rogers/Shaw employees participating anymore here on the forums. I'm so far a lucky one with no audio issues and choppy picture, but you are right there are many people complaining lately about this issue. Well try and have a good day.  

[mdk]

@tc10 wrote not sure if regional issue or house issue or both ...

Most often, "freezing" seems to be an issue between the nearest telephone-pole (and the coaxial cable connecting to the "demarcation box" inside your home) and your cable-modem.  

Contact an Agent, and get them to remotely logon to your cable-modem, to view the "signal strength" reaching it.  Poor signal-strength can create "freezing", and an Installation Technician needs to be scheduled to do a "site-visit".

[mdk]

@tc10 wrote I have even tried pod but signal strength issue is still 1-2 bars

Is your TV box still connecting to the cable-modem, instead of the pod? Experiment: while watching TV, power-off the pod. Does the TV continue to show live content?  If so, the TV box was not connecting to the pod.

The pod should be located "halfway" between your bedroom TV and your cable-modem, to act as a "range-extender".

audio drops off often requiring either a power on/off or a reset of xi6t tv box . 

A bypass that works for me is to "rewind" live TV a few seconds, and then "play". The audio drop-out usually does not repeat. It is annoying to use this bypass.

[tc10]

Thanks. They were out 6 weeks ago and said signal strength from pole to house was good. at that time they replaced the XB7 modem and also a pod.

Problems have been ongoing  … 

[rstra]

@tc10  Those pods are not good, I had one and my Fire Stick would bypass the modem that was about 10 feet away and connect to the pod that was upstairs on the other side of the house. I ended up getting a third-party mesh range extender, that allowed me to block certain devices.

[tc10]

Sad.  I am trying to keep the network with Shaw to keep it simple for my wife if issues when I am away.

Hopefully Shaw/Rogers/Comcast is working on this.

[tc10]

Sidebar. Did Shaw staff stop participating here when Rogers took over? If so, How do we escalate and get this fixed!?

[g-idk]

@tc10 , Shaw stopped participating on here a few years ago now, I remember quite awhile ago that they were slowly showing up less and less and then finally kaput, nada.  that's all she wrote.  I don't believe Rogers has any plans to start paying employees to come back on here.  Sucks, cause us volunteers are the ones left holding the bag.  

[tc10]

Anyone remember why Shaw staff were originally involved here?