At least you got a call. I happened to be chatting with Rogers on another issue and just before ending the session I asked if she knew when my equipment was scheduled to be retired. Answer was June 30.
After a mild panic attack I was able to arrange for a tech to come over today.
Whelp, Rogers came in and replaced my Gateway PVR and Portal TV box with two new XI6 players.
The tech arrived on time and had to do some minor trouble shooting to balance the signal from the router (which automatically updated its code to communicate with the two new tv devices) to the new boxes. The trouble shooting revolved around connections (and ends) in my basement and from where the cable enters my house.
Not as traumatic as I thought it would be.
The 'new' technology has upgraded all the channels I was previously receiving in SD, e.g. TMC, Cottage Country, Dejavu, etc., to HD and has let's me use streaming platforms I previously had on my Google Chromecast device (Disney+, Apple+,Prime Video). I am sure Crave and Netflix apps are there as well.
With the exception of Paramount+ and Pluto. They appear to not be available, but I'm on the hunt. A surprise was that Flex is available.
The functionality of the voice controlled remote control is superior to what I am used to with the Chromecast. Very effective to even change channels let alone going to a favourite program.
An added benefit is that the pass through of audio formats to my soundbar. Previously it was restricted to 5:1 only and none of the other codecs were available.
It has only been a couple of hours since the install, but I've learned to navigate using the guide and setting a recording. I haven't figured out how to skip through commercials on a recording yet (some folks have posted here that this feature is missing), but I'm sure I'll find a way.
If I don't, then Wifey will. Which is really the true litmus test of this changeover.
