Video on demand not working on Gateway system

[drlamb]

Has been not working since Sunday October 24th. No one at Shaw seems to know anything about it and says they don't when

[drlamb]

Should also include SHAW doesn't know when it will get fixed and what caused the problem

[shaw-daniel]

@drlamb Please reach out to our tech support specialists on our Contact Us page and have the Video On Demand access issue with the Gateway system checked out.

[mdk]

@drlamb -- it is curious that no one at Shaw read from their usual script, e.g., "disconnect the power-cord" from your Gateway, wait a minute, reconnect the cord, and let it reboot, then wait a few minutes until VOD is restored, and try again". 

VOD is working fine, on my Arris Gateway.