Weak or no signal

MyraC
Grasshopper

When I turn on the TV I get a message of Weak or No Signal. I have switched out the HDMI cable, unplugged the co-ax cable and unplugged the power, but still get this message.

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5 Replies

Are you on the correct input? Which cable box do you have?

rstra
Grand Master

Are you on the correct input? Which cable box do you have?

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BLUECURVE GATEWAY XB6  WIFI MODEM RENTAL  $7.00 / ALSO CA...

693134
Grasshopper

BLUECURVE GATEWAY XB6  WIFI MODEM RENTAL  $7.00 / ALSO CABLE RENTAL -MOTOROLA  $5.00 ALSO CABLE EQUIPMENT  -MOTOROLA $3.95   T V HAS BEEN  VERY POOR  CUTTING IN AND OUT  ALL CHANNELS  EXCEPT MUSIC CHANNEL . 4 MONTHS PLUS / 

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-- if you have a Two-Year Value Plan, you should be getti...

mdk
Grand Master

@693134 -- if you have a Two-Year Value Plan, you should be getting a "promotional credit" for those $7 and $3.95 rentals.

Anyway, this is a peer-to-peer discussion forum, not a path to Shaw Support.

I recommend that you contact Shaw ( 1-888-472-2222 or www.shaw.ca/chat ) to get them to trouble-shoot. They can remotely logon to your devices, to measure the incoming "signal-strength", which probably is your issue.

 

 

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Same here.  We just received a replacement PVR, but the e...

michv7
Grasshopper

Same here.  We just received a replacement PVR, but the exact same problem persists.  So it's not the PVR that's the problem.  Not looking forward to sending back our fully loaded pvr with recordings if we're not going to be able to use the new one.

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-- I recommend that you contact Shaw ( 1-888-472-2222 or...

mdk
Grand Master

@michv7 -- I recommend that you contact Shaw ( 1-888-472-2222 or www.shaw.ca/chat ) to get them to trouble-shoot. They can remotely logon to your PVR, to measure the incoming "signal-strength", which probably is your issue.

Be sure to have the "old" PVR attached, and activated, so that Shaw can check it out, rather than checking-out the replacement PVR (that does not have your recordings).

 

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