Welcome. Bienvenido. Bienvenue.

[TERRA5]

BlueCurve TV Player XG1V4 screen is stuck on "Welcome. Bienvenido. Bienvenue." Unable to reboot. Not R

responding to remote: "A" button or "Shaw" button

[shaw-valerie]

@TERRA5 Try rebooting the box by unplugging the power for 10-15 seconds, then plugging it back in. 

[rickatk]

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@shaw-valerie wrote:

@TERRA5 Try rebooting the box by unplugging the power for 10-15 seconds, then plugging it back in. 

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Ugggh! I had this after an update. Required a tech visit. Upside The tech was very fast, corrected the problem and even linked my Bose Solo 15 and my TV to the Shaw remote. 👍

[TERRA5]

Ya I have a tech booked to come out to fix the issue. I haven't even had service for a full month yet 🤨 Thank-you!

[TERRA5]

Doesn't respond to a reboot. Have a tech booked to come out. 

[TBDB]

Worked perfectly, thanks.

[rstra]

@TBDB My BlueCurve was stuck on the welcome screen this afternoon. It was sluggish, so I rebooted and that is when it ended up stuck. Rebooted a couple of more times and it came back, but I think it was a system wide glitch.

[Jimandkaren]

did that several times and it still doesn't work

[mdk]

@Jimandkaren -- this is a peer-to-peer discussion forum, where volunteers try to help.

It is not a direct path to Shaw Support. Call 1-888-472-2222 to get help.

It's possible that a service call will be necessary to replace the device.  Or, for a replacement device to be shipped, via Canada Post, to you, for self-installation, and return of the current device.

[Misshigan]

Doesn't work. Been stuck for days now.