Welcome. Bienvenido. Bienvenue.

TERRA5
Grasshopper

BlueCurve TV Player XG1V4 screen is stuck on "Welcome. Bienvenido. Bienvenue." Unable to reboot. Not R

responding to remote: "A" button or "Shaw" button

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6 Replies

Try rebooting the box by unplugging the power for 10-15 s...

shaw-valerie
Moderator
Moderator

@TERRA5 Try rebooting the box by unplugging the power for 10-15 seconds, then plugging it back in. 

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Ugggh! I had this after an update. Required a tech visit....

rickatk
Master

@shaw-valerie wrote:

@TERRA5 Try rebooting the box by unplugging the power for 10-15 seconds, then plugging it back in. 


Ugggh! I had this after an update. Required a tech visit. Upside The tech was very fast, corrected the problem and even linked my Bose Solo 15 and my TV to the Shaw remote. πŸ‘

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Ya I have a tech booked to come out to fix the issue. I h...

TERRA5
Grasshopper

Ya I have a tech booked to come out to fix the issue. I haven't even had service for a full month yet 🀨 Thank-you!

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Doesn't respond to a reboot. Have a tech booked to come o...

TERRA5
Grasshopper

Doesn't respond to a reboot. Have a tech booked to come out. 

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Worked perfectly, thanks.

TBDB
Grasshopper

Worked perfectly, thanks.

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My BlueCurve was stuck on the welcome screen this afterno...

rstra
Grand Master

@TBDB My BlueCurve was stuck on the welcome screen this afternoon. It was sluggish, so I rebooted and that is when it ended up stuck. Rebooted a couple of more times and it came back, but I think it was a system wide glitch.

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