Why does the sound not synchronize with the actions? Sometimes there’s about 3 seconds between voice and lips movements.

goman
Grasshopper

You can hear a voice or sound and then up to 3 seconds later you see the lips or actions move! After resetting the STB, everything synchronized again for a few days and then we have to reset the STB again. This NEVER happened with Telus so why does it happen with Shaw?

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Re: Why does the sound not synchronize with the actions? Sometimes there’s about 3 seconds between voice and lips movements.

Moderator
Moderator

Hey goman, that is certainly odd. It may be an issue with your signal or the HDMI connection in between the cable box and TV set. If you haven't done so already, I'd recommend resetting the coax cable connections with the steps here. Also, if you have an extra HDMI cord, swap it with the current one.

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