Why the frequent reboots/service disruptions?

budsgirl
Grasshopper

 I am in West Vancouver.  For the second time in the last few days my 3510 PVR suddenly rebooted in the middle of the day. This happened on Monday around 5 PM and it just happened today at 2 PM. It took about 15 minutes to come back on today but nothing would respond other than changing channels, no menus no recording list, nothing.   Then all of a sudden the PVR read PSLd and the screen turn to black with the shawl logo saying "login error trying to reconnect".     So nothing is working.  What is going on ?

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Re: Why the frequent reboots/service disruptions?

budsgirl
Grasshopper

Apparently this is a problem on Shaw's side with the HD PVR's.  They just keep rebooting over and over again.  Spoke to a tech on the cha function. There is a service alert but it's not showing up on the page.

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Re: Why the frequent reboots/service disruptions?

elkfordian
Grasshopper

I'm having the same problem. it is very annoying. 

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Re: Why the frequent reboots/service disruptions?

Moderator
Moderator

Hi elkfordian 

Are you still having trouble with this? I haven't heard of any widespread issues but if the box is still rebooting itself, I'd recommend reaching out to our technical support team so they can take a closer look. You can find our contact information on https://www.shaw.ca/contact-us/

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Re: Why the frequent reboots/service disruptions?

michellej
Grasshopper

I live in North Van and my box is rebooting randomly daily. Often multiple times per day. It has been doing this since December

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Re: Why the frequent reboots/service disruptions?

Moderator
Moderator

Hi michellej 

We're sorry to hear you're having trouble with your cable box rebooting. I'd recommend reaching out to our technical support team so they can take a look for you. You can find the contact information on https://www.shaw.ca/contact-us/

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Re: Why the frequent reboots/service disruptions?

Not applicable

I had this issue and a tech came by and said it was due to a weak signal going the box. He did a few things on site but I believe he had someone at their office boost the signal. He also upgraded our PVR since it was a few years old now. Since that happened we've experienced .. less... issues.

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