Choose us with confidence thanks to our 30-Day Satisfaction Guarantee. If you are not 100% satisfied with your new home services, cancel within the first 30 days, and get a refund on your set-up and monthly fees.

Please refer to the 30-Day Satisfaction Guarantee program details below for information on who is eligible and how it works. This program, or any aspect of it, may be changed or cancelled by Rogers at any time. Program benefits are non-transferable. Limit of one refund per customer per line of business.

30-Day Satisfaction Guarantee

  • 30-Day Satisfaction Guarantee is available to new customers who subscribe to home services and have not held a subscription to any Shaw/Rogers home services within the past 2 years.
  • New customers activating home services with us for the first time on or after July 11th, 2023, get 30 days to try them out. This 30-Day Satisfaction Guarantee applies to all Shaw/Rogers home services.
  • If you’re not 100% satisfied, we’ll refund eligible fees if you cancel all your home services within the first 30 days. Eligible monthly fees include the Tech Connect fee and Activation fee, if applicable, the monthly service fees for your package or bundle and any a-la-carte channels and/or theme packs.
  • Your 30-day window starts on the day (depending on how you got your equipment and set up your services):
    • We installed the services;
    • We delivered the equipment; or
    • You picked the equipment up from retail
  • If you’re an existing customer subscribed to home services, you aren't eligible for the 30-Day Satisfaction Guarantee, even if adding additional home services.

Not 100% satisfied? Here’s how to cancel:

If you’d like to cancel your home services and get the 30-Day Satisfaction Guarantee, please follow the steps below:

  • Contact us within the first 30 days to cancel and request the 30-Day Satisfaction Guarantee refund. Before you cancel, ensure that all your newly activated home services are still active when you contact us.
  • You must cancel all your home services in order to take advantage of the 30-Day Satisfaction Guarantee. Note that returning equipment does not automatically cancel your services and you must still contact us to cancel.


Billing and refunds

  • Once you have cancelled all your home services, we’ll credit eligible monthly fees, Tech Connect fees, and Activation fees, if applicable. You're responsible for charges on your account that aren't covered by the 30-Day Satisfaction Guarantee including any one-time fees (other than the Tech Connect fee and Activation fees), pay-per-use charges such as On Demand purchases and long-distance charges, any third-party charges or applicable municipal permit fees.
  • If you receive your first home bill before you cancel your home services, you're responsible for paying it before the required payment date. If you are left with a credit balance after taking advantage of the 30-Day Satisfaction Guarantee, we'll calculate any applicable refund owed to you.
  • You’ll receive a final home bill after we cancel your account with your refund or adjustment details. If your final bill results in a credit balance greater than $10.00, we'll automatically mail you a cheque to your billing address (within sixty (60) days). If your credit balance is less than $10.00, you must contact us to request a cheque for the balance.


Returning your rental equipment

  • After your disconnection date, you have 30 days to return the equipment in complete and original condition; otherwise, you'll be charged a “Rental Equipment Non-Return Fee” in accordance with Shaw’s Joint Terms of Service.
  • Visit How To: Return Shaw Equipment for more details about how to return the equipment.

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