Shaw Support: Billing & Account Troubleshooting

Online eBill FAQ

Get answers about how long it takes to receive your eBill, how to save or print your bill with My Shaw or the My Shaw app, and more. General Billing IMPORTANT NOTICE: Monthly billing is going paperless. This means you’ll no longer receive a paper inv... Read more

30 Day Satisfaction Guarantee

Choose us with confidence thanks to our 30-Day Satisfaction Guarantee. If you are not 100% satisfied with your new home services, cancel within the first 30 days, and get a refund on your set-up and monthly fees. Please refer to the 30-Day Satisfacti... Read more

Everything you need to know about Rogers & Shaw

Rogers & Shaw FAQ Billing and Account FAQ Services FAQ Rogers and Shaw are coming together to bring you the latest 5G and fibre network technology. Your current services will continue as usual—and we can’t wait to share new and improved connectivity ... Read more

Quick Answer: How do I set up an auto payment by contacting Rogers?

You can set up an auto-payment by contacting us directly. Solution Contact us by phone or live messaging. One of our agents will assist you in setting up your auto-payment. They will send you a secure link via email or SMS. Click the link and input y... Read more

Quick Answer: How do I make a payment by contacting Rogers?

You can make a one-time payment by contacting us directly. Solution Contact us by phone or live messaging. After verifying your account, our agent will send you a secure link via email or SMS. Click the link. Put the amount you want to pay. Input you... Read more

Making an online payment without signing in to My Shaw

For quick payments for your Shaw home services (TV, Internet, Home Phone) you can use our Pay Without Signing In page. On this page you can make credit card payments towards your account without the need to sign into My Shaw. Solution Visit www.shaw.... Read more

How to view order history and shipment tracking details

You can view your orders and shipping details anytime using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). Order details include order date, order number, shipping company, and tracking number for the last ... Read more

How to Self Serve with Shaw

Looking to self serve? Take control of your services. Learn how to self serve for your Shaw Internet, TV, and Billing and Account services. Get the My Shaw App Manage my Shaw Bill Manage your Subscription Ignite TV App Troubleshoot your WiFi Ignite E... Read more

COVID-19: Shaw Support FAQ and resources

As the implications of COVID-19 continue to evolve, we want to assure you that the health and safety of our employees and our customers is our number one priority. During the COVID-19 crisis, we all need to do our part to help each other stay safe an... Read more

How do I renew my 2-year ValuePlan?

Looking to renew your Shaw services or looking to update your Shaw services? You can renew your 2-year ValuePlan with our latest bundles and services. How to renew your Shaw 2-year ValuePlan You can review your 2-year ValuePlan online. Choose one of ... Read more

Billing & Account Articles