Shaw Support: Billing & Account Troubleshooting

Quick Answer: How do I set up an auto payment by contacting Shaw?

You can set up an auto-payment by contacting us directly. Solution Contact us by phone or live messaging. One of our agents will assist you in setting up your auto-payment. They will send you a secure link via email or SMS. Click the link and input y... Read more

Quick Answer: How do I make a payment by contacting Shaw?

You can make a one-time payment by contacting us directly. Solution Contact us by phone or live messaging. After verifying your account, our agent will send you a secure link via email or SMS. Click the link. Put the amount you want to pay. Input you... Read more

Making an online payment without signing in to My Shaw

For quick payments for your Shaw home services (TV, Internet, Home Phone) you can use our Pay Without Signing In page. On this page you can make credit card payments towards your account without the need to sign into My Shaw. Solution Visit www.shaw.... Read more

How To: View my order history and shipment tracking details

You can view your Shaw orders and shipping details anytime using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). Order details include order date, order number, shipping company, and tracking number for the ... Read more

How to Self Serve with Shaw

Looking to self serve? Take control of your services. Learn how to self serve for your Shaw Internet, TV, and Billing and Account services. Get the My Shaw App Manage my Shaw Bill Manage your Subscription BlueCurve TV App Troubleshoot your Wifi Self-... Read more

COVID-19: Shaw Support FAQ and resources

As the implications of COVID-19 continue to evolve, we want to assure you that the health and safety of our employees and our customers is our number one priority. During the COVID-19 crisis, we all need to do our part to help each other stay safe an... Read more

How do I renew my 2-year ValuePlan?

Looking to renew your Shaw services or looking to update your Shaw services? You can renew your 2-year ValuePlan with our latest bundles and services. How to renew your Shaw 2-year ValuePlan You can review your 2-year ValuePlan online. Choose one of ... Read more

Moving your Shaw services

Move your Shaw services to your new home. Get your TV, Internet or Phone services ready for your move because it should be easy to stay connected. Let us know when and where you're moving, and we'll help make moving as easy as possible. Set up your m... Read more

How To: Set up auto payments

You can set up automatic payments for your monthly Shaw bills using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). My Shaw is the best way to set up automatic payments without having to contact us, get star... Read more

How To: Set up two-step verification for Shaw ID

Two-step verification is a security measure for your My Shaw account. To ensure any sensitive information is protected, customers are required to set it up. Once enabled, certain sign-in attempts or account-related changes will trigger a 6-digit veri... Read more

Billing & Account Articles