Shaw Support: Billing & Account Troubleshooting

Returning or Recycling your Shaw Equipment

Check the below list to see if you have a piece of hardware that needs to be returned - if your hardware is older and isn't on this list you can just recycle it. See our partner EPRA for local recycling guidelines. When you return hardware from this ... Read more

How to: Self Serve with Shaw

Looking to self serve? Take control of your services. Learn how to self serve for your Shaw Internet, TV, and Billing and Account services. Get the My Shaw App Manage my Shaw Bill Manage your Subscription BlueCurve TV App Troubleshoot your Wifi Self-... Read more

COVID-19: Shaw Support FAQ and resources

As the implications of COVID-19 continue to evolve, we want to assure you that the health and safety of our employees and our customers is our number one priority. During the COVID-19 crisis, we all need to do our part to help each other stay safe an... Read more

How do I redeem my Amazon Gift Card promo code?

If you've been approved for an Amazon Gift card offer from Shaw, here's how to redeem your promo code: Your Amazon Gift Card promo code will be sent to your email 31 days after Shaw services have been activated at your home. Once you've found the cod... Read more

How To: Redeem your Amazon Gift Card promo code

Shaw is offering customers an Amazon Gift Card when signing up for an eligible 2-year ValuePlan. If you've been approved for this offer, here's how to redeem your Gift Card promo code: Redeem your Amazon Gift Card promo code Your Amazon Gift Card pro... Read more

How do I renew my 2-year ValuePlan?

You can review your 2-year ValuePlan online. Choose one of the options below to get started. Renew your 2-year Bundle ValuePlan (choose this if you have a 2-year ValuePlan for Internet and TV services). Renew your 2-year Internet ValuePlan (choose th... Read more

About: Moving your Shaw services to a new address

Move your Shaw services to your new home. Let's get your TV, internet or Phone ready for your move because it should be easy to stay connected. It's seamless with Shaw. Let us know when and where you're moving, and we'll help make it easy. Set up you... Read more

How To: Set up auto payments

You can set up automatic payments for your monthly Shaw bills using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). My Shaw is the best way to set up automatic payments without having to contact us, get star... Read more

How To: Set up two-step verification for Shaw ID

Two-step verification is a security measure for your My Shaw account. When it's enabled, login attempts will trigger a 6-digit pin code to be sent to you by SMS text or email— your choice — and entering that pin code into the My Shaw website (my.shaw... Read more

Quick Answer: How can I get a breakdown of my phone services on my Shaw bill?

If you would like to get a breakdown of your phone services on your monthly Shaw bill: Solution To see your current phone services, log in to My Shaw. Click Phone from the My Services navigation at the top and view the Features of your phone package.... Read more

Billing & Account Articles