Shaw Support: Billing & Account Troubleshooting

How do I renew my 2-year ValuePlan?

You can review your 2-year ValuePlan online. Choose one of the options below to get started. Renew your 2-year Bundle ValuePlan (choose this if you have a 2-year ValuePlan for Internet and TV services). Renew your 2-year Internet ValuePlan (choose th... Read more

How To: Move your Shaw services

You found a new home, now leave the complicated stuff to us! When moving, you can take your Shaw services with you and avoid a disruption to your Internet, TV or Phone. Just let us know where and when you're moving, and we'll help make it easy. How t... Read more

How To: Set up auto payments

You can set up automatic payments for your monthly Shaw bills using the My Shaw website (my.shaw.ca) or the My Shaw mobile app. Set up auto payments using the My Shaw website Set up auto payments using the My Shaw mobile app Set up auto payments usin... Read more

How To: Request a payment extension

If your account is overdue and you would like a payment extension, sign in to the My Shaw website (my.shaw.ca) or the My Shaw mobile app. If you are eligible for an extension, you will see a message at the top of the screen offering you the option to... Read more

How To: Set up two-step verification for Shaw ID

Two-step verification is a security measure for your My Shaw account. When it's enabled, login attempts will trigger a 6-digit pin code to be sent to you by SMS text or email— your choice — and entering that pin code into the My Shaw website (my.shaw... Read more

How can I get a breakdown of my phone services on my Shaw bill?

If you would like to get a breakdown of your phone services on your monthly Shaw bill: To see your current phone services, log in to My Shaw. Click Phone from the My Services navigation at the top and view the Features of your phone package. To view ... Read more

How can I view my BlueCurve TV bill?

You are a BlueCurve TV subscriber or have recently upgraded to BlueCurve TV and want to see the changes to your bill. You have a My Shaw account and would like to view your bill via My Shaw. You can access your BlueCurve TV bill via My Shaw. Once you... Read more

My TV service is not working. How do I check for billing/service interruptions?

If you are not receiving any TV service and your equipment is working fine, the cause may be a result of service interruption as a result of missed payments, seasonal disconnect or planned maintenance/service outage. Sign into My Shaw. Check your cur... Read more

How to understand your Shaw bill

To learn more about your monthly services on your Shaw bill: Once you have signed into My Shaw, click My Bills on the navigation bar at the top. Click View my bill to get a detailed breakdown. Review page one for a general summary and payment due dat... Read more

How do I get a breakdown of pricing on my Shaw bill?

To see a breakdown of pricing on your Shaw bill: Once you have signed into My Shaw, click My Bills on the navigation bar at the top. By default, your last month of bills will display under your current balance. Click View my bill to get a detailed br... Read more

Why is my first bill higher than expected?

You have received your first bill from Shaw and it appears to be higher than what you were expecting. This may be the result of equipment rentals changes in service programming additions such as on-demand and pay-per-view content To check your accoun... Read more

How do I check my current account balance?

If you need to find your current account balance in order to pay your Shaw bill: Log in to My Shaw Once you have signed into My Shaw, click My Bills on the navigation bar at the top. By default, your last month of bills will display under your curren... Read more

How to verify, change, or cancel your appointment

There are a variety of channels including web chat, social, chat via the My Shaw app and phone that you can use to make or cancel an appointment with us. Visit https://www.shaw.ca/contact-us/ to make or update your Shaw appointment. Make or cancel an... Read more

How to return your Shaw Equipment

Need to return old Shaw equipment or looking to upgrade and change equipment? Upgrade your cable box, Internet modem, remote control or other piece of equipment at any of our Shaw Retail locations. Use the following options to return your Shaw equipm... Read more

How to change your Shaw Bundle/Package

Looking to update your TV, Internet or Phone services with Shaw? Check out our bundle options and find the right service option for you. Check out the options below to learn more about changing or updating your Shaw package. Need to change your bundl... Read more

Contact Us

Need to get in contact with us? We offer many ways to get the support you need. For all of our contact options, please visit our Contact Us page! Read more

Jan 9 | My Shaw Website Update (my.shaw.ca)

On January 9th, 2019, we're updating the My Shaw website (http://my.shaw.ca). This includes a visual update, layout changes to the navigation menu on My Shaw, and an emphasis on making the Support Community links easier to access. We are implementing... Read more

Service suspension due to overdue balance

Suspended services Have you received a message indicating that your Shaw service has been or is scheduled to be interrupted? Have you missed a payment for your account? You can restore your service immediately without having to call Shaw's Customer C... Read more

Shaw Billing FAQs

Learn about your Shaw bill, including how to check your account balance, setting up eBill and other frequently asked questions. Did you know: The quickest and easiest way to view your current balance and pay your Shaw bill is through My Shaw. Downloa... Read more

Understanding your billing changes

Learn about notable changes to your Shaw bill which may appear after your account has been moved to our upgraded billing system. This document provides insight into:Billing system upgradeBreaking down your billAuto payment resetPartial charges Did Yo... Read more

Billing & Account Articles