Shaw Support: Billing & Account Troubleshooting

Taylor Swift The Eras Tour contest FAQs

Rogers together with Shaw customers can win 1 of 35 pairs of tickets for Taylor Swift’s Eras Tour per week. General FAQs Who'll receive an email or text with details on how to enter the contest? Rogers customers with eligible accounts in good standin... Read more

Concerns about late payments

Note: Automatic Payments withdrawal dates are shifting as of July 15th, 2024. Payment will now be withdrawn from your banking institution 14 days after your invoice is generated & sent. FAQs I forgot to make a payment. What happens to my services? If... Read more

Online eBill FAQ

Get answers about how long it takes to receive your eBill, how to save or print your bill with My Shaw or the My Shaw app, and more. Note: Starting February 1, 2024, the entity issuing this invoice and its associated business numbers have changed. Bu... Read more

30 Day Satisfaction Guarantee

Choose us with confidence thanks to our 30-Day Satisfaction Guarantee. If you are not 100% satisfied with your new home services, cancel within the first 30 days, and get a refund on your set-up and monthly fees. Please refer to the 30-Day Satisfacti... Read more

Everything you need to know about Rogers & Shaw

Rogers & Shaw FAQ Billing and Account FAQ Services FAQ Rogers and Shaw are coming together to bring you the latest 5G and fibre network technology. Your current services will continue as usual—and we can’t wait to share new and improved connectivity ... Read more

Quick Answer: How do I set up an auto payment by contacting Rogers?

You can set up an auto-payment by contacting us directly. Solution Contact us by phone or live messaging. One of our agents will assist you in setting up your auto-payment. They will send you a secure link via email or SMS. Click the link and input y... Read more

Quick Answer: How do I make a payment by contacting Rogers?

You can make a one-time payment by contacting us directly. Solution Contact us by phone or live messaging. After verifying your account, our agent will send you a secure link via email or SMS. Click the link. Put the amount you want to pay. Input you... Read more

Making an online payment without signing in to My Shaw

For quick payments for your Shaw home services (TV, Internet, Home Phone) you can use our Pay Without Signing In page. On this page you can make credit card payments towards your account without the need to sign into My Shaw. Solution Visit www.shaw.... Read more

How to view order history and shipment tracking details

You can view your orders and shipping details anytime using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). Order details include order date, order number, shipping company, and tracking number for the last ... Read more

How to Self Serve with Shaw

Looking to self serve? Take control of your services. Learn how to self serve for your Shaw Internet, TV, and Billing and Account services. Get the My Shaw App Manage my Shaw Bill Manage your Subscription Ignite TV App Troubleshoot your WiFi Ignite E... Read more

Billing & Account Articles