Billing & Account Articles

Billing & Account Articles

Need help with billing?

Shaw makes paying your bills easy and versatile. Learn all about how to set up pre-authorized monthly payments and how to go paperless by switching to viewing your bills online.

48 Articles

Returning or Recycling your Shaw Equipment

Check the below list to see if you have a piece of hardware that needs to be returned - if your hardware is older and isn't on this list you can just recycle it. See our partner EPRA for local recycling guidelines. When you return hardware from this ... Read more

About: Shaw 2-year ValuePlans

Shaw's 2-year ValuePlans offer extended promotional savings and a price guarantee for two years. See the sections below to learn more about our 2-year ValuePlans. How do I renew my 2-year ValuePlan? You can review your 2-year ValuePlan online. Choose... Read more

Shaw Retail Locations

Shaw Retail Locations are available across the country to provide a face-to-face customer experience for product demonstrations and account support. Select an area from the list to find a Shaw retail location near you. Some location availability and ... Read more

How to: Self Serve with Shaw

Looking to self serve? Take control of your services. Learn how to self serve for your Shaw Internet, TV, and Billing and Account services. Get the My Shaw App Manage my Shaw Bill Manage your Subscription BlueCurve TV App Troubleshoot your Wifi Self-... Read more

Quick Answer: How do I request a payment extension?

Keeping you connected is our top priority. If your account is currently at risk of interruption to service due to billing, we can work with you to find a flexible payment arrangement. Requesting a payment arrangement will not necessarily prevent an a... Read more

Texting with Shaw

Learn more about contacting Shaw Support through SMS. Texting with Shaw We want your experience with Shaw to be simple and easy. For a while now, you’ve been reaching us digitally through our website and the My Shaw app. As Canadians spend a lot of t... Read more

SMS Marketing

Learn more about SMS Marketing. What is SMS Marketing? Some customers may receive promotional marketing SMS (text messages) from Shaw. SMS Marketing is a form of messages sent digitally to customers to promote new offers, products, or services. If yo... Read more

Canadian Anti-Spam Legislation (CASL)

Learn more information about Canadian Anti-Spam Legislation (CASL) What is CASL? Canada’s Anti-Spam Legislation (CASL) is a law that aims to protect Canadians and support their confidence in the digital economy by reducing the harmful effects of spam... Read more

COVID-19: Shaw Support FAQ and resources

As the implications of COVID-19 continue to evolve, we want to assure you that the health and safety of our employees and our customers is our number one priority. During the COVID-19 crisis, we all need to do our part to help each other stay safe an... Read more

How do I redeem my Amazon Gift Card promo code?

If you've been approved for an Amazon Gift card offer from Shaw, here's how to redeem your promo code: Your Amazon Gift Card promo code will be sent to your email 31 days after Shaw services have been activated at your home. Once you've found the cod... Read more

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