Shaw Support: Billing & Account Troubleshooting

Online eBill FAQ

Get answers about how long it takes to receive your eBill, how to save or print your bill with My Shaw or the My Shaw app, and more. General Billing IMPORTANT NOTICE: Monthly billing is going paperless. This means you’ll no longer receive a paper inv... Read more

30 Day Satisfaction Guarantee

Choose us with confidence thanks to our 30-Day Satisfaction Guarantee. If you are not 100% satisfied with your new home services, cancel within the first 30 days, and get a refund on your set-up and monthly fees. Please refer to the 30-Day Satisfacti... Read more

How To: Update your contact information in My Shaw

If you'd like to update your contact information you can do so using the My Shaw website (my.shaw.ca) and the My Shaw app (Apple App Store | Google Play Store). My Shaw uses your Shaw ID to log in to view your bill, manage your account and your servi... Read more

Everything you need to know about Rogers & Shaw

Rogers & Shaw FAQ Billing and Account FAQ Services FAQ Rogers and Shaw are coming together to bring you the latest 5G and fibre network technology. Your current services will continue as usual—and we can’t wait to share new and improved connectivity ... Read more

Quick Answer: How do I check my Disney+ subscription in My Shaw?

When you’re subscribed to Disney+ through Shaw, you can check your subscription status and find other resources from My Shaw. Solution Login to My Shaw. You may need to create a Shaw ID first. See How to create a Shaw ID to learn more. Navigate to Su... Read more

How To: Link your Shaw account to Disney+

If you subscribe to Disney+ through us, you will need to activate your Disney+ subscription by linking it to a new or existing Disney+ account. Follow the steps below to link your accounts so you can begin enjoying Disney+ with us. Note: If you alrea... Read more

Quick Answer: How do I set up an auto payment by contacting Rogers?

You can set up an auto-payment by contacting us directly. Solution Contact us by phone or live messaging. One of our agents will assist you in setting up your auto-payment. They will send you a secure link via email or SMS. Click the link and input y... Read more

Quick Answer: How do I make a payment by contacting Rogers?

You can make a one-time payment by contacting us directly. Solution Contact us by phone or live messaging. After verifying your account, our agent will send you a secure link via email or SMS. Click the link. Put the amount you want to pay. Input you... Read more

My Shaw FAQs

Learn more about My Shaw (app and web) with our Frequently Asked Questions. My Shaw allows you to manage your account services right at your fingertips or online. You can quickly view billing information, manage TV services, emails, voicemails, and m... Read more

How to: Complete a DocuSign agreement

DocuSign allows us to digitally send you documents which you can easily review and sign. When any agreements are signed via DocuSign, you'll get a copy for your records through your email. Receiving a DocuSign Document Agreements and other documents ... Read more

Billing & Account Articles