Billing & Account Articles

Billing & Account Articles

Need help with billing?

Shaw makes paying your bills easy and versatile. Learn all about how to set up pre-authorized monthly payments and how to go paperless by switching to viewing your bills online.

56 Articles

Concerns about late payments

Note: Automatic Payments withdrawal dates are shifting as of July 15th, 2024. Payment will now be withdrawn from your banking institution 14 days after your invoice is generated & sent. FAQs I forgot to make a payment. What happens to my services? If... Read more

Online eBill FAQ

Get answers about how long it takes to receive your eBill, how to save or print your bill with My Shaw or the My Shaw app, and more. Note: Starting February 1, 2024, the entity issuing this invoice and its associated business numbers have changed. Bu... Read more

30 Day Satisfaction Guarantee

Choose us with confidence thanks to our 30-Day Satisfaction Guarantee. If you are not 100% satisfied with your new home services, cancel within the first 30 days, and get a refund on your set-up and monthly fees. Please refer to the 30-Day Satisfacti... Read more

How To: Update your contact information in My Shaw

If you'd like to update your contact information you can do so using the My Shaw website ( and the My Shaw app (Apple App Store | Google Play Store). My Shaw uses your Shaw ID to log in to view your bill, manage your account and your servi... Read more

Everything you need to know about Rogers & Shaw

Rogers & Shaw FAQ Billing and Account FAQ Services FAQ Rogers and Shaw are coming together to bring you the latest 5G and fibre network technology. Your current services will continue as usual—and we can’t wait to share new and improved connectivity ... Read more

FAQs and subscription terms - Disney+ Standard with Ads

The following FAQs are terms and conditions about the Disney+ Standard with Ads subscription included with select Ignite TV plans. For information about the Disney+ Standard with Ads tier, please visit How do I activate my included Di... Read more

My Shaw FAQs

Learn more about My Shaw (app and web) with our Frequently Asked Questions. My Shaw allows you to manage your account services right at your fingertips or online. You can quickly view billing information, manage TV services, emails, voicemails, and m... Read more