Billing & Account Articles

Billing & Account Articles

Need help with billing?

Shaw makes paying your bills easy and versatile. Learn all about how to set up pre-authorized monthly payments and how to go paperless by switching to viewing your bills online.

35 Articles

Outbound Calling Practices

From time to time Shaw’s outbound sales teams reach out to prospective customers to make them aware of new services and upcoming promotions that we feel they would be most interested in. We’re always looking at ways to improve our practices to best s... Read more

Two-step verification for My Shaw (Web)

Two-step verification for My Shaw (Web) is now available as of April 30, 2019! Two-step verification adds a new, stronger level of security when signing into My Shaw (web) with your Shaw ID. Note:You will not be prompted to use two-step verification ... Read more

How do I upgrade my Shaw services?

Scenario: You are looking to upgrade your Shaw services and want to see what your options are. Quick AnswerIf you are looking for a new Shaw bundle package or are looking to upgrade your Shaw bundle package, please visit our current bundle offers. St... Read more

Where can I find options for Shaw's TV services?

Scenario: You are considering upgrading your TV package and would like to see some of the options that Shaw has available. Quick AnswerIf you are looking to add additional television services, please see our current TV plan offers. If you are looking... Read more

Where can I find options for Shaw's Internet services?

Scenario: You are considering upgrading your Internet package and want to see Shaw's options for Internet service. Quick AnswerIf you are looking to add or upgrade your Internet services, you can check out our online exclusive offers and savings by v... Read more

How do I reset my Shaw ID password?

Scenario: You want to log into your My Shaw account or FreeRange TV but have forgotten your password. Quick Answer:Visit My Shaw, click Forgot your Shaw ID or password and enter your Email address. You will need to confirm that you are not a bot, the... Read more

How can I view my BlueSky TV bill?

Scenario: You are a BlueSky TV subscriber or have recently upgraded to BlueSky TV and want to see the changes to your bill. You have a My Shaw account and would like to view your bill via My Shaw. Quick Answer:You can access your BlueSky TV bill via ... Read more

How do I get the My Shaw app?

Scenario: You would like to install the My Shaw app for your mobile device. Quick Answer:You can download the My Shaw app by visiting the My Shaw app - Download and Setup page on the Shaw Community. Select the appropriate download link for your devic... Read more

How do I contact Shaw Business about my account?

Scenario: You have a question about your Shaw Business services or your business account and need to contact Shaw Business support. Quick Answer:Residential agents are unable to assist with Business account inquiries, for all your Shaw Business relat... Read more

How do I request a payment extension?

Scenario: Your Shaw bill is due and you would like to request a payment extension. Quick Answer: Visit My Shaw Click My Bills from the top navigation menu. Click the Request a payment extension link from the banner or pop-up option presented. Still n... Read more

What if I forgot my Shaw ID login information?

Scenario: You have forgotten your Shaw ID login or My Shaw password. Quick Answer:You can reset your Shaw ID login information by visiting My Shaw and clicking on Forgot your Shaw ID or password?.You will need to enter your email address under Recove... Read more

How do I manage my Shaw ID?

Scenario: You want to make some changes to your My Shaw ID account. Quick Answer:You can manage your Shaw ID from within My Shaw by visiting the My Profile section where you can change your Shaw ID, add a contact email, add/edit an account, add/edit ... Read more

How do I access My Shaw?

Scenario: You are having problems logging into your My Shaw account. Quick Answer:Attempt to sign into My Shaw by visiting If you have forgotten your Shaw ID or password, use these instructions to reset your password. Still need m... Read more

How do I find my account number?

Scenario: You are looking for your Shaw account number. Quick Answer:Once you sign into My Shaw, your account number is displayed on the homepage under the Welcome greeting. You can also see your account number on your actual bill if you click View m... Read more

How to verify, change, or cancel your appointment

There are a variety of channels including web chat, social, chat via the My Shaw app and phone that you can use to make or cancel an appointment with us. Visit to make or update your Shaw appointment. Make or cancel an... Read more

How to return your Shaw Equipment

Need to return old Shaw equipment or looking to upgrade and change equipment? Upgrade your cable box, Internet modem, remote control or other piece of equipment at any of our Shaw Retail locations. Use the following options to return your Shaw equipm... Read more

How to change your Shaw Bundle/Package

Looking to update your TV, Internet or Phone services with Shaw? Check out our bundle options and find the right service option for you. Check out the options below to learn more about changing or updating your Shaw package. Need to change your bundl... Read more

Contact Us

Need to get in contact with us? We offer many ways to get the support you need. For all of our contact options, please visit our Contact Us page! Read more

Jan 9 | My Shaw Website Update (

On January 9th, 2019, we're updating the My Shaw website ( This includes a visual update, layout changes to the navigation menu on My Shaw, and an emphasis on making the Support Community links easier to access. We are implementing... Read more

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