Billing & Account Articles

Billing & Account Articles

Need help with billing?

Shaw makes paying your bills easy and versatile. Learn all about how to set up pre-authorized monthly payments and how to go paperless by switching to viewing your bills online.

38 Articles

Outbound Calling Practices

From time to time Shaw’s outbound sales teams reach out to prospective customers to make them aware of new services and upcoming promotions that we feel they would be most interested in. We’re always looking at ways to improve our practices to best s... Read more

How To: Set up auto payments

You can set up automatic payments for your monthly Shaw bills using the My Shaw website (my.shaw.ca) or the My Shaw mobile app. Set up auto payments using the My Shaw website Set up auto payments using the My Shaw mobile app Set up auto payments usin... Read more

How To: Request a payment extension

If your account is overdue and you would like a payment extension, sign in to the My Shaw website (my.shaw.ca) or the My Shaw mobile app. If you are eligible for an extension, you will see a message at the top of the screen offering you the option to... Read more

How To: Set up two-step verification for Shaw ID

Two-step verification is a security measure for your My Shaw account. When it's enabled, login attempts will trigger a 6-digit pin code to be sent to you by SMS text or email— your choice — and entering that pin code into the My Shaw website (my.shaw... Read more

How do I upgrade my Shaw services?

You are looking to upgrade your Shaw services and want to see what your options are. If you are looking for a new Shaw bundle package or are looking to upgrade your Shaw bundle package, please visit our current bundle offers. Learn more: Shaw TV and ... Read more

Where can I find options for Shaw's TV services?

You are considering upgrading your TV package and would like to see some of the options that Shaw has available. If you are looking to add additional television services, please see our current TV news and free previews. If you are looking to add a c... Read more

Where can I find options for Shaw's Internet services?

You are considering upgrading your Internet package and want to see Shaw's options for Internet service. If you are looking to add or upgrade your Internet services, you can check out our online exclusive offers and savings by visiting our Current In... Read more

How do I reset my Shaw ID password?

You want to log into your My Shaw account or BlueCurve TV but have forgotten your password. Visit My Shaw, click Forgot your Shaw ID or password and enter your Email address. You will need to confirm that you are not a bot, then click Reset password.... Read more

How can I view my BlueCurve TV bill?

You are a BlueCurve TV subscriber or have recently upgraded to BlueCurve TV and want to see the changes to your bill. You have a My Shaw account and would like to view your bill via My Shaw. You can access your BlueCurve TV bill via My Shaw. Once you... Read more

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