Billing & Account Articles

Billing & Account Articles

Need help with billing?

Shaw makes paying your bills easy and versatile. Learn all about how to set up pre-authorized monthly payments and how to go paperless by switching to viewing your bills online.

46 Articles

How do I request a payment extension?

Keeping you connected is our top priority. If your account is currently at risk of interruption to service due to billing, we can work with you to find a flexible payment arrangement. Visit My Shaw Click My Bills from the top navigation menu. Click t... Read more

Contacting Shaw Support through SMS

Learn more about contacting Shaw Support through SMS. Shaw Support SMS You can now contact Shaw Support through SMS. This is not a subscription program. We will only message you if you initiate a conversation with us, so you don’t have to worry about... Read more

SMS Marketing

Learn more about SMS Marketing. What is SMS Marketing? Some customers may receive promotional marketing SMS (text messages) from Shaw. SMS Marketing is a form of messages sent digitally to customers to promote new offers, products, or services. If yo... Read more

Canadian Anti-Spam Legislation (CASL)

Learn more information about Canadian Anti-Spam Legislation (CASL) What is CASL? Canada’s Anti-Spam Legislation (CASL) is a law that aims to protect Canadians and support their confidence in the digital economy by reducing the harmful effects of spam... Read more

COVID-19: Shaw Support FAQ and resources

As the implications of COVID-19 continue to evolve, we want to assure you that the health and safety of our employees and our customers is our number one priority. During the COVID-19 crisis, we all need to do our part to help each other stay safe an... Read more

How do I redeem my Amazon Gift Card promo code?

If you've been approved for an Amazon Gift card offer from Shaw, here's how to redeem your promo code: Your Amazon Gift Card promo code will be sent to your email 31 days after Shaw services have been activated at your home. Once you've found the cod... Read more

How To: Redeem your Amazon Gift Card promo code

Shaw is offering customers an Amazon Gift Card when signing up for an eligible 2-year ValuePlan. If you've been approved for this offer, here's how to redeem your Gift Card promo code: Redeem your Amazon Gift Card promo code Your Amazon Gift Card pro... Read more

Are Shaw services available in my area?

From the Shaw.ca home page, you can quickly check if Shaw Internet, TV or Phone services are available in your area. Go to Shaw.ca. From the menu, select Enter address, or click your location if it's shown. On a mobile device, tap the menu icon at th... Read more

How do I renew my 2-year ValuePlan?

You can review your 2-year ValuePlan online. Choose one of the options below to get started. Renew your 2-year Bundle ValuePlan (choose this if you have a 2-year ValuePlan for Internet and TV services). Renew your 2-year Internet ValuePlan (choose th... Read more

About: Moving your Shaw services to a new address

Move your Shaw services to your new home. Let's get your TV, internet or Phone ready for your move because it should be easy to stay connected. It's seamless with Shaw. Let us know when and where you're moving, and we'll help make it easy. Set up you... Read more

Outbound Calling Practices

From time to time Shaw’s outbound sales teams reach out to prospective customers to make them aware of new services and upcoming promotions that we feel they would be most interested in. We’re always looking at ways to improve our practices to best s... Read more

How To: Set up auto payments

You can set up automatic payments for your monthly Shaw bills using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). My Shaw is the best way to set up automatic payments without having to contact us, get star... Read more

How To: Set up two-step verification for Shaw ID

Two-step verification is a security measure for your My Shaw account. When it's enabled, login attempts will trigger a 6-digit pin code to be sent to you by SMS text or email— your choice — and entering that pin code into the My Shaw website (my.shaw... Read more

How do I upgrade my Shaw services?

You are looking to upgrade your Shaw services and want to see what your options are. If you are looking for a new Shaw bundle package or are looking to upgrade your Shaw bundle package, please visit our current bundle offers. Learn more: Shaw TV and ... Read more

Where can I find options for Shaw's TV services?

If you are considering upgrading your TV package and would like to see some of the options for additional television services that Shaw has available: Please see our current TV news and free previews. If you are looking to add a channel or theme to y... Read more

Where can I find options for Shaw's Internet services?

If you are considering upgrading your Internet package and want to see Shaw's options for Internet services, you can check out our online exclusive offers and savings by visiting our Current Internet offers Learn more: Shaw Internet Services FAQs Rel... Read more

How do I reset my Shaw ID password?

If you want to log My Shaw or the BlueCurve TV App but have forgotten your password: Visit My Shaw, click Forgot your Shaw ID or password and enter your Email address. You will need to confirm that you are not a bot, then click Reset password. From h... Read more

How can I view my BlueCurve TV bill?

You are a BlueCurve TV subscriber or have recently upgraded to BlueCurve TV and want to see the changes to your bill. You have a My Shaw account and would like to view your bill via My Shaw. You can access your BlueCurve TV bill via My Shaw. Once you... Read more

How do I get the My Shaw app?

To install the My Shaw app on your mobile device: You can download the My Shaw app by visiting the My Shaw app - Download and Setup page on the Shaw Community. Select the appropriate download link for your device (iOS or Android) - or click the appro... Read more

How do I contact Shaw Business about my account?

You have a question about your Shaw Business services or your business account and need to contact Shaw Business support. To get support for your Shaw Business account you will have to contact Shaw Business Support Residential agents are unable to as... Read more

What if I forgot my Shaw ID login information?

If you have forgotten your Shaw ID login or My Shaw password: You can reset your Shaw ID login information by visiting My Shaw and clicking on Forgot your Shaw ID or password?. You will need to enter your email address under Recovery email. Once you ... Read more

How do I manage my Shaw ID?

To make changes to your My Shaw ID account: You can manage your Shaw ID from within My Shaw by visiting the My Profile section where you can change your Shaw ID, add a contact email, add/edit an account, add/edit a Shaw ID, add a recovery email or ch... Read more

How do I access My Shaw?

if you are having problems logging into your My Shaw account: Attempt to sign into My Shaw by visiting https://my.shaw.ca. If you have forgotten your Shaw ID or password, you can use these instructions to reset your password. Did You Know: If you hav... Read more

How do I find my account number?

To find your Shaw account number, use one of these options: Once you sign into My Shaw, your account number is displayed on the homepage under the Welcome greeting. You can also see your account number on your actual bill if you click View my Bill fr... Read more

How to verify, change, or cancel your appointment

There are a variety of channels including web chat, social, chat via the My Shaw app and phone that you can use to make or cancel an appointment with us. Visit https://www.shaw.ca/contact-us/ to make or update your Shaw appointment. Make, change, or ... Read more

How To: Return Shaw equipment

Whether you are looking to swap or upgrade your Shaw equipment or simply need to return some equipment to us, we can help. As we continue to navigate the ongoing COVID-19 situation, we've had to make some adjustments to the way we run our business to... Read more

How to change your Shaw Bundle/Package

Looking to update your TV, Internet or Phone services with Shaw? Check out our bundle options and find the right service option for you. Check out the options below to learn more about changing or updating your Shaw package. Need to change your bundl... Read more

Contact Us Information

As the implications of COVID-19 continue to evolve, our dedication to you, our number one priority, does not. We adjusted our operating hours across our business to ensure we continue to provide the necessary support to our customers. Hours of operat... Read more

Jan 9 | My Shaw Website Update (my.shaw.ca)

On January 9th, 2019, we're updating the My Shaw website (http://my.shaw.ca). This includes a visual update, layout changes to the navigation menu on My Shaw, and an emphasis on making the Support Community links easier to access. We are implementing... Read more

How do I cancel my Shaw services?

To cancel your Shaw Internet, TV, or Phone service: Please contact us between the hours of 7am - 8pm (PST), 7 days a week. What to expect: An agent will review your account, discuss plan options, and offer a solution that best fits your needs. Applic... Read more

Service Updates

Is your Shaw Internet or cable TV down? Select your region to view the latest outage and maintenance information. Vancouver Island Lower Mainland BC Interior Northern Alberta Southern Alberta Saskatchewan Manitoba Ontario Read more

Shaw Service Updates and Outages FAQ

Looking for information about service outages? Learn more about Shaw service updates and outages including how to sign up for outage notifications with our frequently asked questions. Did You Know You can keep up to date with service outages in your ... Read more

How To: Get started with the My Shaw app

The My Shaw app is a convenient way to chat with support, pay your bills, and manage your Shaw products. With the My Shaw app, you have access to all of your Shaw account information. Getting to know the My Shaw app Get the most out of your Shaw prod... Read more

How To: Change your My Shaw password

If you'd like to change your My Shaw password for security reasons, or you want to reset a forgotten password, you can do so using the My Shaw website (my.shaw.ca) and the My Shaw app (Apple App Store | Google Play Store). My Shaw uses your Shaw ID t... Read more

About: Shaw ID

Shaw ID is a single login for Shaw products and services like My Shaw, BlueCurve TV, Shaw Go WiFi and more. It consists of an email address username and password. Each Shaw account has one Primary Shaw ID and can invite up to four household members t... Read more

About: DigShaw Underground Cable Locate Service

Call before you dig, the cables underground allow Shaw to provide services. To ensure that construction and development do not interfere with the operation of our network, DigShaw provides information regarding the location of buried underground Shaw... Read more

About: Shaw 2-year ValuePlans

Shaw's 2-year ValuePlans offer extended promotional savings and a price guarantee for two years. See the sections below to learn more about our 2-year ValuePlans. How do I renew my 2-year ValuePlan? You can review your 2-year ValuePlan online. Choose... Read more

My Shaw - Unable To Make Changes

If you find that you're unable to make changes through My Shaw, this may be the result of the status of your account. If your account is overdue, your My Shaw page will display a banner alerting you to the fact, and providing a link to allow you to m... Read more

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