If you have other active Home services with Shaw, your Shaw Mobile service will be invoiced separately. Please keep in mind that this will require you to make a separate payment for home services, if applicable.

Auto Payment

We recommend setting up Auto Payment to avoid an additional $5/month charge for each active line on your account. If you have three active lines on your account, that’s saving $15 on your monthly invoice! You can easily set up Auto Payment directly in My Shaw Mobile.

To set up Auto Payments via Credit Card follow the steps below:

  1. Login to My Shaw Mobile
  2. On the Billing tab, select Activate Auto Payment
  3. Enter your credit card information and select Confirm

To set up Auto Payments via Pre-Authorized Debit follow the steps below:

  1. Login to My Shaw Mobile
  2. On the Billing tab, select Pre-Authorized Debit Form
  3. Fill out the necessary fields and return by email or mail as shown on the form

Available Payment Options

You can also make a payment for your Shaw Mobile Service using the options below:

  1. One-time payment on My Shaw Mobile
    • Pay with: Visa, MasterCard, American Express, Visa Debit or INTERAC online
  2. Through Customer Care – dial 611 from your Shaw Mobile Phone or Message with a Customer Care Specialist
    • Pay with: Visa, MasterCard, American Express, or Visa Debit
  3. At a Shaw retail store location that supports Mobile products in Alberta or British Columbia
    • Pay with: Visa, MasterCard, American Express (varies by location), Visa Debit, or Cash.
  4. Personal Banking
    • To setup an automatic bill payment you will add Shaw Mobile as a Payee, using the following details:
      • Payee: Shaw Mobile
      • Account Number: [14 digit Shaw Mobile Account Number, beginning and including “DBC”]

For additional support setting up automatic bill payments contact your banking institution or contact us.

Accepted Payment Methods

Online, in-store, and via our Customer Care team we accept:

  • VISA,
  • VISA Debit,
  • MasterCard,
  • American Express (AMEX).

Additionally, In-store we can also accept cash payments.

Note: We do not accept MasterCard Debit.

Frequently Asked Questions

What can I do if I made a payment through my bank but my account or line is still suspended?

If you are making a payment through an online banking system, please allow time for the payment to reach our system.

Online banking payments typically take 3-5 business days for processing, so plan accordingly.

To avoid a delay in your payment posting, or to resume your services immediately, you can choose to make a payment online via My Shaw Mobile using a by credit card


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