Auto Payment
We recommend setting up Auto Payment to avoid an additional $5/month charge for each active line on your account. If you have three active lines on your account, that’s saving $15 on your monthly invoice! You can easily set up Auto Payment directly in My Shaw Mobile.
To set up Auto Payments via Credit Card follow the steps below:
- Login to My Shaw Mobile
- On the Billing tab, select Activate Auto Payment
- Enter your credit card information and select Confirm
To set up Auto Payments via Pre-Authorized Debit follow the steps below:
- Login to My Shaw Mobile
- On the Billing tab, select Pre-Authorized Debit Form
- Fill out the necessary fields and return by email or mail as shown on the form
Available Payment Options
You can also make a payment for your Shaw Mobile Service using the options below:
- One-time payment using Shaw Mobile Express Payment or on My Shaw Mobile
- Pay with: Visa, MasterCard, American Express, Visa Debit or INTERAC online
- Through Customer Care – dial 611 from your Shaw Mobile Phone or Message with a Customer Care Specialist
- Pay with: Visa, MasterCard, American Express, or Visa Debit
- At a Shaw retail store location that supports Mobile products in Alberta or British Columbia
- Pay with: Visa, MasterCard, American Express (varies by location), Visa Debit, or Cash.
- Personal Banking
- To setup an automatic bill payment you will add Shaw Mobile as a Payee, using the following details:
- Payee: Shaw Mobile
- Account Number: [14 digit Shaw Mobile Account Number, beginning and including “DBC”]
For additional support setting up automatic bill payments contact your banking institution or contact us.
Accepted Payment Methods
Online, in-store, and via our Customer Care team we accept:
- VISA,
- VISA Debit,
- MasterCard,
- American Express (AMEX).
Additionally, In-store we can also accept cash payments.
Note: We do not accept MasterCard Debit.
Frequently Asked Questions
What can I do if I made a payment through my bank but my account or line is still suspended?
If you are making a payment through an online banking system, please allow time for the payment to reach our system.
Online banking payments typically take 3-5 business days for processing, so plan accordingly.
To avoid a delay in your payment posting, or to resume your services immediately, you can choose to make a payment online via My Shaw Mobile using a by credit card