If you have other active Home services with Shaw, your Shaw Mobile service will be invoiced separately. Please keep in mind that this will require you to make a separate payment for home services, if applicable.

Auto Payment

You can set up automatic payments for your monthly Shaw Mobile invoice within My Shaw Mobile.

All Shaw Mobile rate plans include a $5.00 discount for maintaining Auto Payment on your account.

To set up Auto Payments via Credit Card follow the steps below:

  1. Login to My Shaw Mobile
  2. On the Billing tab, select Activate Auto Payment
  3. Enter your credit card information and select Confirm

To set up Auto Payments via Pre-Authorized Debit follow the steps below:

  1. Login to My Shaw Mobile
  2. On the Billing tab, select Pre-Authorized Debit Form
  3. Fill out the necessary fields and return by email or mail as shown on the form

Available Payment Options

You can also make a payment for your Shaw Mobile Service using the options below:

  1. One-time payment on My Shaw Mobile
    • Pay with: Visa, MasterCard, American Express, Visa Debit or INTERAC online
  2. Through Customer Care – dial 611 from your Shaw Mobile Phone or Message with a Customer Care Specialist
    • Pay with: Visa, MasterCard, American Express, or Visa Debit
  3. At a Shaw retail store location that supports Mobile products in Alberta or British Columbia
    • Pay with: Visa, MasterCard, American Express (varies by location), Visa Debit, or Cash.
  4. Personal Banking
    • To setup an automatic bill payment you will add Shaw Mobile as a Payee, using the following details:
      • Payee: Shaw Mobile
      • Account Number: [14 digit Shaw Mobile Account Number, beginning and including “DBC”]

For additional support setting up automatic bill payments contact your banking institution or contact us.

Accepted Payment Methods

Online, in-store, and via our Customer Care team we accept:

  • VISA,
  • VISA Debit,
  • MasterCard,
  • American Express (AMEX).

Additionally, In-store we can also accept cash payments.

Note: We do not accept MasterCard Debit.

Frequently Asked Questions

What can I do if I made a payment through my bank but my account or line is still suspended?

If you are making a payment through an online banking system, please allow time for the payment to reach our system.

Online banking payments typically take 3-5 business days for processing, so plan accordingly.

To avoid a delay in your payment posting, or to resume your services immediately, you can choose to make a payment online via My Shaw Mobile using a by credit card

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