Billing & Account Articles

Billing & Account Articles

Need help with billing?

Shaw makes paying your bills easy and versatile. Learn all about how to set up pre-authorized monthly payments and how to go paperless by switching to viewing your bills online.

18 Articles

Shaw Mobile: Understanding your first bill

This article explains how to understand your first bill from Shaw Mobile. You’ll receive a separate invoice for your Shaw Mobile service on a date that was assigned to you when you first activated service. Why is my first bill higher than I expected?... Read more

How To: Change your Shaw Mobile Phone Number

Need to change your mobile phone number? We can help with that. Changing your Phone Number Before you change your number, please be aware: There is a $10.00 (+ applicable taxes) charge to change your phone number Your previous number will become unav... Read more

About: My Shaw Mobile

My Shaw Mobile is our online account tool that allows Shaw Mobile customers to self-manage their mobile services from anywhere at any time. You can access your account by visiting my.shawmobile.ca from your mobile device, tablet, or personal computer... Read more

Switching to Shaw Mobile

Switching to Shaw Mobile is easy, plus you can keep your existing mobile or landline phone number. We have the latest devices available, or you can bring one that you already own. Getting Ready to Switch to Shaw Mobile We’re ready to welcome you to S... Read more

About the Shaw Mobile Deposit Program

In order to activate our service, you will be required to complete a credit check. If credit criteria is met, you may proceed with activation without a deposit. For customers who do not meet our credit criteria, you may be eligible to activate servic... Read more

How To: Activate Shaw Mobile service

To be eligible for Shaw Mobile service you will need to meet certain requirements, including: Be the age of majority within your respective province of residence Be able to complete a credit check Live within the Shaw Mobile coverage area in Alberta ... Read more

About your Shaw Mobile Contract Package

In alignment with the CRTC Wireless Code requirements, all customers who activate with Shaw Mobile will receive a Contract Package when completing one of the following transactions: New activation Device/Hardware Upgrade Buyer's Remorse exchange You ... Read more

Shaw Mobile: Connection Fees

A Connection Fee is a one-time fee that may apply to new and existing customers for new mobile line activations and device upgrades. What is Included in the Connection Fee? The Connection Fee is a one-time non-refundable fee that connects your phone ... Read more

Shaw Mobile: Supporting Bankruptcy Claims

Learn how we can support you if you've filed for bankruptcy protection. Supporting Bankruptcy Claims Please provide the following information: Bankruptcy Documentation Trustee Name and Contact Information Shaw Mobile Phone Number Shaw Mobile Account ... Read more

How To: Cancel your Shaw Mobile Service

We're sorry to hear that you're looking to leave. Contact us and we'd be happy to assist in finding a solution or to cancel your Mobile service as requested. Contact Us To cancel your Shaw Mobile services or to find a solution, you will need to conta... Read more

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