Shaw Support: Billing & Account Troubleshooting

Shaw Mobile: Understanding your first bill

This article explains how to understand your first bill from Shaw Mobile. You’ll receive a separate invoice for your Shaw Mobile service on a date that was assigned to you when you first activated service. Why is my first bill higher than I expected?... Read more

How To: Change your Shaw Mobile Phone Number

Need to change your mobile phone number? We can help with that. Changing your Phone Number Before you change your number, please be aware: There is a $10.00 (+ applicable taxes) charge to change your phone number Your previous number will become unav... Read more

About: My Shaw Mobile

My Shaw Mobile is our online account tool that allows Shaw Mobile customers to self-manage their mobile services from anywhere at any time. You can access your account by visiting my.shawmobile.ca from your mobile device, tablet, or personal computer... Read more

About the Shaw Mobile Deposit Program

Customers who did not meet our credit criteria when activating our service may have been eligible to activate service with a deposit. Deposit Options Deposit accounts must be set up in person at one of our corporate retail locations. When signing up ... Read more

About your Shaw Mobile Contract Package

In alignment with the CRTC Wireless Code requirements, all customers who activate with Shaw Mobile received a Contract Package when completing one of the following transactions: New activation Device/Hardware Upgrade Buyer's Remorse exchange Receivin... Read more

Shaw Mobile: Supporting Bankruptcy Claims

Learn how we can support you if you've filed for bankruptcy protection. Supporting Bankruptcy Claims Please provide the following information: Bankruptcy Documentation Trustee Name and Contact Information Shaw Mobile Phone Number Shaw Mobile Account ... Read more

How To: Cancel your Shaw Mobile Service

We're sorry to hear that you're looking to leave. Contact us by phone and we'd be happy to assist in finding a solution or to cancel your Mobile service as requested. Contact Us To cancel your Shaw Mobile services or to find a solution, you will need... Read more

How To: Contact Shaw Mobile

Shaw Mobile is available to assist you with any questions about our products and services. See below for contact methods and hours of operation. Contact Us Shaw Mobile representatives are available 7 days a week from 7:00am to 10:00pm PST / 8:00am to... Read more

Shaw Mobile: Late Payment Fees

On this page you will learn about the interest on late payments and service suspension or cancellation for Shaw Mobile services. Late Payment Fees Shaw Mobile will charge a 2% interest on late payments up until January 16, 2024. As of January 17, 202... Read more

Taxes on your Shaw Mobile services

Each province in Canada charges sales tax on retail products and services. Sales tax may be broken down into the following types: GST – Goods & Service Tax PST – Provincial Sales Tax HST – Harmonized Sales Tax For a list of Applicable Sales Taxes by ... Read more

Billing & Account Articles