It's convenient and easy to manage every aspect of your services using the My Shaw website ( and the My Shaw App (Apple App Store | Google Play Store). My Shaw allows you to manage your TV, Internet and phone with helpful troubleshooting, viewing current subscriptions and allowing you to browse additional or upgraded services.

Manage your subscription

To manage your services using the My Shaw website:

  1. Sign in to
  2. Click My Services and select the service you wish to manage from the drop-down menu.



To manage your services using the My Shaw App:

  1. Open the My Shaw App.
  2. From Home, tap the service you wish to manage from the menu.

My Shaw App Manage TV.png

My Shaw allows you to view your current subscription and browse different plans. With My Shaw you can:

  • Add available channels to your subscription
  • View available free channel previews
  • Manage your Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) devices
  • View Rogers WiFi Hotspots and Internet usage history. 
  • Manage Shaw email accounts

Troubleshooting your service

With both the My Shaw App and website you can troubleshoot your services. 

  1. Sign in to or open the My Shaw App.
  2. Select the service you wish to troubleshoot:
    • On My Shaw web, click My Services and select your service.
    • On the My Shaw App, tap the service from the Home screen and scroll to the bottom.



While troubleshooting with My Shaw, you can:

  • View popular support articles to help you self-serve and troubleshoot your TV, Internet, or Phone. 
  • Restart your modem
  • Refresh your channel listings on your TV box. 
  • View Service updates to find out more on service outages and scheduled maintenance

Parental Controls

My Shaw will allow you to set and change purchase pins on your activated TV devices. Parental Controls are turned off by default. So your device may not appear on this list until you activate Parental Controls through your TV box. For parental controls on the internet see Ignite HomeConnect App Parental Controls (formerly known as BlueCurve Home App). 



Labels (1)