Find troubleshooting tips for fixing common issues with the My Shaw mobile app.


Troubleshooting tips

If you're having trouble using the My Shaw app to manage your Shaw account, or if your most recent account data isn't displaying, here are three things you can try to troubleshoot the issue:

  • Sign out of the My Shaw app and sign in again.
  • Sign into and change your password, then sign into the app again.
  • Delete the My Shaw app and download it again.

It's normal for Internet usage data to take 48 hours to update in the My Shaw app.

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