Everything you need to know about Rogers & Shaw

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• Rogers & Shaw FAQ
• Billing and Account FAQ
• Services FAQ

Rogers and Shaw are coming together to bring you the latest 5G and fibre network technology. Your current services will continue as usual—and we can’t wait to share new and improved connectivity options in the weeks and months ahead. Until then, check out our FAQs below.

Rogers & Shaw FAQ

Shaw and Rogers are coming together. Learn more about Rogers and Shaw are coming together to continue expanding connectivity, supporting local communities and bringing you the latest 5G and fibre network technology.

• Are Shaw and Rogers now one company?

  Yes, Shaw and Rogers came together in April 2023. Together we are investing in Western Canada to deliver more choice, connectivity and innovation.

• I am a Shaw customer, are my products and services changing?

  Starting in June, you may notice some naming and other visual changes have been made to your existing Shaw residential products, but you will still enjoy the same great service and experience you have today.

• Will Shaw change its name to Rogers?

  For now, the Rogers and Shaw brands will co-exist, but over time you'll begin to see the Rogers brand become more prevalent within Shaw products, services, and offerings.

Billing and Account FAQ

Have questions about your Shaw account or about your billing? 

• What will happen to my Rogers or Shaw products and services?

  You may begin to see some changes to your current products and services:

  TV: If you have Shaw TV, you’ll soon see it renamed to Ignite TV. Your Shaw BlueCurve TV app will also be renamed the Ignite TV app. Your current hardware and remote will continue to work as before.

  Internet: If you have a Fibre+ or BlueCurve Modem, it will now be called Ignite. No changes will be made to the actual hardware or modem specifications, meaning you can expect the same speed, reliability and service as before. Only the name is changing.

  Apps: If you're looking for our Shaw Home and TV apps, they will now be called Ignite HomeConnect and Ignite TV, respectively. Please note, when downloading these apps from the App store, you'll need to choose the apps that say “Shaw” in the description. If you already have these apps downloaded, you’ll see the new red and white icon and the new name appear on your device after your next automatic app update.

• Will my current account number change?

  Currently, all Rogers and Shaw account numbers will stay the same.

• Can I continue to have both Rogers and Shaw services?

  Yes, at this time your existing services will remain the same. If you have both services, you will continue to receive separate invoices with unchanged billing cycles and payment dates.

• How will I be billed for my services? Will both Rogers and Shaw services be invoiced in one combined bill?

  You will continue to be billed as you currently are today. At this time, Rogers and Shaw services will be invoiced separately and there are no changes to your billing cycle date.

  Beginning July 11, you'll see a few changes to your invoices and in the My Shaw app to update the colour scheme from blue to red. Your account number will remain the same and Shaw will remain the payee when you're making payments.

  Your Internet or TV package names will stay the same unless you make a change to your current package. While you may notice your hardware has a new name, you’ll continue to experience the same great product as before.

  If you have any billing questions, please continue to reach out to Shaw via call or chat for support, we will be happy to assist.

• Do I need to update my pre-authorized payments or banking details for my home services?

  No, it’s not necessary at this time to update any payment or banking information.

• Does Shaw offer any Rogers services now?

  Beginning July 11th, Shaw will begin selling Ignite TV & Internet products. Visit Shaw.ca for more information on the plans and packages available in your area.

• Will I still have access to MyShaw account?

  Yes, you can continue to manage your MyShaw account as you have done in the past, but you will notice a change in the colours of the app from blue to red.

• Will my Shaw 2-year ValuePlan be affected?

  Shaw customers currently on a 2-year ValuePlan are still subject to the terms of their Shaw ValuePlan agreement, including any pricing guarantees.

• Will I need to replace any of my existing equipment?

  Currently, there’s no need to replace your existing Shaw or Rogers equipment.

• Who do I contact for help with my account? How do I reach them?

  For support and questions, here’s how you can reach us:

  For all Shaw-related services: Contact Shaw

  For all Rogers-related services: Contact Rogers

Services FAQ

Have questions about your Shaw services? Learn more with our Frequently Asked Questions.

• Will there be any changes to my existing services?

  At this time, there will be no impact to your existing services apart from naming and branding changes. You can expect the same quality experience that you enjoy today. If there are any changes, we will communicate them.

• Will my channels stay the same?

  At this time, there are no changes planned to your existing channel line-up. Regular channel improvements will continue as planned.

• Will my Shaw Mobile service change or will my current rate plan increase?

  Beginning April 4, 2023, all current Shaw Mobile customers will have the opportunity to move their wireless service over to the Rogers Mobile coast to coast network while maintaining the same rates they currently enjoy with a five-year price commitment.

  Shaw Mobile customers may begin receiving invites to migrate their Mobile services to Rogers Mobile.

  More information on this opportunity for Shaw Mobile customers can be found by visiting Shaw Mobile Brand Sunset FAQ

• As a Rogers Mobile customer, can I get Shaw Internet, TV or Home Phone?

  Yes. Services will continue to be available across Western Canada. Check availability by entering your address at shaw.ca.

• What if I want to switch or update my current Shaw services?

  You can explore the latest Shaw services and offers on Shaw.ca.

• Will my Shaw email address change?

  There will be no changes to your current email address(es) at this time.

• Where do I go for support for my current services?

  For more answers and support, here’s how you can reach us:

  For all Shaw-related services: shaw.ca/contact-us

  For all Rogers-related services: rogers.com/contact

  If you are an existing Shaw customer, you can continue to find support within the Internet, TV, and Home Phone sections of our support site.

• Where should I go to follow Shaw and Rogers on social media?

  We're going to be moving forward on Rogers social channels, and our Shaw channels will soon be inactive. Follow us on Facebook, Instagram, and LinkedIn to see what we're up to.

• Will I need to replace any of my existing Shaw Direct equipment?

  Currently, there’s no need to replace your existing Shaw or Rogers equipment however, ongoing Shaw Direct (or Shaw) network improvements will continue as planned and may require an equipment upgrade

• Where can I find more information about Shaw Direct satellite TV services or contact Shaw Direct?

  For residential service you can access support online at shawdirect.ca/english/contact-us/ or by phone at 1-888-472-2222.

  Business customers looking for satellite television service can visit business.shaw.ca/contact-us or call 1-877-742-9249.

  Local Dealers for Shaw Direct can be searched at shawdirect.ca/English/stores.

Related readings

• Rogers Announcement
• Shaw and Rogers are Coming Together
• Shaw Mobile Brand Sunset FAQs