Call blocking not working for all phone numbers. (Land line)

[danhoc]

I have been trying to block a number that keeps calling me. This is my Home phone. After a few conversations and experimenting on the system with your Shaw technicians guidance the number is still not getting blocked. I have been informed that the number will not be blocked because it is an ILC (International long distance ) number. As it has 11 digits. 1-808-855-6340. All my long distance numbers have 11 digits. Is there not something that can be done about this? Please reply Dan

[mdk]

@danhoc -- have you tried just entering the last TEN digits?

Or, after they call, hang up. Then, dial: <star><six><zero>.

You will have an option to block the last number that called you.

[danhoc]

Star 60 was the first thing I used before going on line to my shaw and checking to see if the number was there. And it was. If you try to re enter the number with the star 60 it tells you it is a duplicate number.

[mdk]

@danhoc -- area-code 808 is Hawaii. If the Caller-ID information is not spoofed, do you know anybody who is vacationing in Hawaii? Anybody in jail, wanting you to bail them out?  🙂

How "fancy" is your home phone handset? Can it change the "ringer" sound for a specific incoming number? If so, can you set the sound to be "silent"? If you can, you won't hear them call, but they can still leave voice-mail.

[danhoc]

MDK  I am not looking for ways to get around the problem I want the issue resolved .It  Doesn't matter what the ring sounds like when the phone ringing  wakes me up at 2 AM.  Do you know anything about the system or had any experience with this type of issue? I would like to know why this area code can not be blocked. 

[danhoc]

Am I the only one that has an issue with this ?

[danhoc]

Scammers use Hawaii area code to get you to pick up the phone  

[mdk]

@danhoc -- Doesn't matter what the ring sounds like, when the phone ringing wakes me up at 2 AM. 

How can you hear a "silent" ring, after programming your phone to associate a "silent" ring with a call from that number?

Do you have a modern telephone base-unit, that needs electrical power?  If so, take one of those mechanical timers, such as used for exterior XMAS lights to be "on" between 5 PM and 11 PM, and "off" at other times, and configure it to not provide electrical power to your telephone base-unit between 11:59 PM and 6:59 AM. No power means no telephone reception, and no "rings" at 2 AM.

> I would like to know why this area code can not be blocked. 

This is a peer-to-peer discussion forum, not a path to Shaw Support. I recommend that you contact them (www.shaw.ca/chat) and ask them your question, if you think that your conjecture is accurate.

[danhoc]

I have already contacted shaw chat before I got on here .As I had said previously. Thank you for your efforts but I now can see you do not have the answer for me. Thanks for your time.

[rstra]

@danhoc Have you tried turning on spam call blocking? 

https://support.shaw.ca/t5/home-phone-articles/how-to-use-spam-call-blocking/ta-p/10346

There is also a link to report spam calls.