Good morning
My phone is not working and has no dial tome and says check tel line
Solved! Go to Solution.
First thing: look at the lamps on your Shaw Digital Terminal box. No lamps lit up?
Second thing to try is to unplug the AC power from this Shaw device, remove (if possible) its backup battery, wait a few seconds, reconnect the battery, and see if any lamps light up. Then reconnect the AC power, and see if any lamps light up.
Tell us the results.
Also, access Shaw Support and enter: troubleshooting digital phone
to view selected articles about troubleshooting the various Shaw Digital Terminal devices.
First thing: look at the lamps on your Shaw Digital Terminal box. No lamps lit up?
Second thing to try is to unplug the AC power from this Shaw device, remove (if possible) its backup battery, wait a few seconds, reconnect the battery, and see if any lamps light up. Then reconnect the AC power, and see if any lamps light up.
Tell us the results.
Also, access Shaw Support and enter: troubleshooting digital phone
to view selected articles about troubleshooting the various Shaw Digital Terminal devices.
I unplugged the Shaw device and plugged it in again
Looks like all lights are lit but still no phone service
I have not heard from you and I am on call for fire evacuations which Kelowna is having right now so I need my phone
@sophie2012 -- from a (borrowed?) cell-phone, contact Shaw Support (1-888-472-2222) to report your issue. Are the fires in West Kelowna & Kelowna causing issues for all land-line customers (Shaw? Telus? others?).
See: www.cbc.ca/lite for a "text-only" version of the CBC web-site, for information.
Also, check: https://www.emergencyinfobc.gov.bc.ca for information by the BC Government.
It's 20 years, to the day, of the previous huge fires in the Kelowna area.