This article provides resources for setting up and troubleshooting Shaw Internet services on Microsoft products like Windows PCs and Xbox. You can also set up Shaw email and connect to WiFi on Surface Pro, Surface Book, and any computer running the Windows operating system.

 

Visit Microsoft support

As your device’s manufacturer, Microsoft offers the most up-to-date support information for whichever Windows computer, Xbox gaming console, or Microsoft Surface device you need specific help with.

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Connecting to home WiFi

Whether you’re at home or roaming the city, it’s good to stay connected. These support articles will teach you how to get your devices online.

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Email setup on Microsoft devices

If you just got a new Microsoft computer or tablet, setting up Shaw email is one of the first things you’ll do.

  1. Visit the Microsoft support website
  2. Select your device from the list.
  3. Follow the instructions to finish setting up email on your Microsoft device.

 

These are the (IMAP) email settings we recommend you use, when asked:

Account Type: IMAP
Username: Your Shaw email address without @shaw.ca
Password: Your Shaw email password
Email address: Your Shaw email address
Incoming Server Name: imap.shaw.ca
Incoming Server Security Type: SSL
Incoming Server Port: 993
Outgoing Server Name: mail.shaw.ca
Outgoing Server Security Type: TLS
Outgoing Server Port: 587
Domain: shaw.ca

 

To use Shaw's POP3 incoming mail server, use these settings:

Incoming mail server and settings:
Incoming Mail Server: pop.shaw.ca
Server Type: POP
Security Type: None
Port: 110

Encrypted incoming mail server and settings:
Incoming Server: pop.shaw.ca
Server Type: POP
Security Type: SSL/TLS
Port: 995

 

If you’re setting up Exchange ActiveSync, use these settings:

Email address: Your Shaw email address
Domain: shaw.ca
Username: Your Shaw email address, without @shaw.ca
Password: Your Shaw email password
Exchange server: wm.shaw.ca
Use secure connection (SSL): Yes
Use client certificate: No

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