This article provides resources for setting up and troubleshooting Shaw Internet services on Microsoft products like Windows PCs and Xbox. You can also set up Shaw email and connect to WiFi on Surface Pro, Surface Book, and any computer running the Windows operating system.
Visit Microsoft support
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As your device’s manufacturer, Microsoft offers the most up-to-date support information for whichever Windows computer, Xbox gaming console, or Microsoft Surface device you need specific help with.
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Connecting to home WiFi
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Whether you’re at home or roaming the city, it’s good to stay connected. These support articles will teach you how to get your devices online.
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Email setup on Microsoft devices
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If you just got a new Microsoft computer or tablet, setting up Shaw email is one of the first things you’ll do.
- Visit the Microsoft support website.
- Select your device from the list.
- Follow the instructions to finish setting up email on your Microsoft device.
These are the (IMAP) email settings we recommend you use, when asked:
Account Type: IMAP Username: Your Shaw email address without @shaw.ca Password: Your Shaw email password Email address: Your Shaw email address Incoming Server Name: imap.shaw.ca Incoming Server Security Type: SSL Incoming Server Port: 993 Outgoing Server Name: mail.shaw.ca Outgoing Server Security Type: TLS Outgoing Server Port: 587 Domain: shaw.ca
To use Shaw's POP3 incoming mail server, use these settings:
Incoming mail server and settings: Incoming Mail Server: pop.shaw.ca Server Type: POP Security Type: None Port: 110
Encrypted incoming mail server and settings: Incoming Server: pop.shaw.ca Server Type: POP Security Type: SSL/TLS Port: 995
If you’re setting up Exchange ActiveSync, use these settings:
Email address: Your Shaw email address Domain: shaw.ca Username: Your Shaw email address, without @shaw.ca Password: Your Shaw email password Exchange server: wm.shaw.ca Use secure connection (SSL): Yes Use client certificate: No
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