Check our most commonly asked questions about the Shaw Go WiFi Finder app to see if we've already got your answer here.
How can I log in to the Shaw Go WiFi Finder app?
The Shaw Go WiFi Finder app uses your Shaw ID to log in. Visit My Shaw to sign in, register for an account or recover your password.
The sign-in page continues to display after I have signed in?
On certain Android devices, the sign-in page will continue to display, even after you have successfully signed in. If this occurs, you can go into your WiFi settings menu and forget the ShawOpen network. When you reconnect to ShawOpen you should no longer be prompted with the sign-in page and will able to access the web.
I can't sign into Shaw Go WiFi?
If your device has cookies disabled, you may not be able to sign into Shaw Go WiFi. You can re-enable cookies through your mobile device settings menu, or through your computer's Internet browser settings.
How can I view all Shaw Go WiFi hotspots?
If not all of the WiFi hotspots are displaying through the app it's possible that they may have been filtered. To clear your filters, tap the filters icon and then select show all.
How can I submit feedback on the app?
To submit feedback open the menu and select About, then tap Send Us Feedback. After submitting feedback through the app, you will receive an email auto-reply message confirming that your feedback was received.
You can also share feedback through the Community forums. To view active topics, or to create a new discussion in the WiFi forum, click here to access the .
Use these tips to troubleshoot Shaw Go WiFi Finder app issues.
How do I report a faulty hotspot?
If you appear to be connected but cannot access the Internet, move to another Shaw Go WiFi hotspot and report the location of the faulty hotspot by submitting feedback through the WiFi Finder app, or by contacting us.
Why am I unable to connect to a WiFi hotspot?
You may be unable to authenticate to the network if you have exceeded the number of devices you can connect to Shaw Go WiFi on your account. The number of devices you can connect to depends on the Internet plan to which you have subscribed.
Read more on How to Connect to a WiFi hotspot.
I would like to request a new Shaw Go WiFi hotspot. How can I do this?
To request a Shaw Go WiFi hotspot, email your suggestion to firstname.lastname@example.org. Please include the following details about the location you would like to suggest:
- Street Address
- City, Province
If you are a business looking to add a Shaw Go WiFi hotspot, visit Smart WiFi by Shaw Business which includes a Shaw Go WiFi hotspot for your customers.
Which version of Android or iOS do I need to use this app?
- iOS version 10.0 or later
- iPad version 10.0 or later
- MacOS 11.0 or later
- Android version 5.0 or later