Want to know more about how to use the Shaw Go WiFi Finder app? This page includes troubleshooting tips and answers to frequently asked questions about the app.

Troubleshooting and Frequently Asked Questions

Use these tips to troubleshoot Shaw Go WiFi Finder app issues.

I would like to report a faulty hotspot
If you appear to be connected but cannot access the Internet, move to another Shaw Go WiFi hotspot and report the location of the faulty hotspot by submitting feedback through the WiFi Finder app, or by calling Technical Support team at 1-855-877-WIFI (9434).
How can I manage my Shaw Email account?
If you can connect to the access point but don't have a @shaw.ca email address or have forgotten the password, visit My Shaw to manage your email address and password.
How to Create a New Shaw Email Address
Shaw Account Settings (My Account)
I am unable to auto-authenticate to a WiFi hotspot
You may be unable to authenticate to the network if you have exceeded the number of devices you can connect to Shaw Go WiFi on your account. The number of devices you are able to connect depends on the Internet plan to which you have subscribed.


Click here for more information on how to connect to a WiFi hotspot.
The sign-in page continues to display after I have signed in
On certain Android devices, the sign-in page will continue to display, even after you have successfully signed in. If this occurs, you can go into your WiFi settings menu and forget the ShawOpen network. When you reconnect to ShawOpen you should no longer be prompted with the sign-in page and will able to access the web.
I can't sign into the Shaw Go WiFi Network
If your device has cookies disabled, you may not be able to sign into the Shaw Go WiFi network. You can re-enable cookies through your mobile devices settings menu, or through your computer's Internet browser settings.
I am unable to see all WiFi hotspots
If not all of the WiFi hotspots are displaying through the app it's possible that they may have been filtered. To clear your filters, tap the filters icon and then select show all.
I am unable to see all cities in list view
When online with Internet access, the list view displays the same hotspots that are displayed currently in the map view.
Which of my devices are compatible with Easy Device Registration
Easy Device Registration is compatible with any device that has a browser and WiFi capabilities, including laptops, tablets, and smartphones.
I would like to request a new Shaw Go WiFi hotspot. How can I do this?
To request a Shaw Go WiFi hotspot, email your suggestion to wifisuggestions@sjrb.ca. Please include the following details about the location you would like to suggest:
    Street Address:
    City, Province:
If I have allowed a friend to register their device on my account, what would I need to do in order to remove that device?
You can manage which devices are allowed to connect to Shaw Go WiFi through your Shaw account in My Shaw.
More information on How To: Add a device to Shaw Go WiFi
How can I submit feedback on the app?
You can submit feedback through the app itself. Simply open the menu and select About, then tap Send Us Feedback. After submitting feedback through the app, you will receive an email auto-reply message confirming that your feedback was received, and providing a link to this self-help documentation.
You can also share feedback through the Community forums. To view active topics, or to create a new discussion in the WiFi forum, click here to access the Shaw Go WiFi Forum.


Which version of Android, iOS, or BlackBerry do I need to use this app?
iOS version 7.0 or higher
Android version 4.0 or higher
Blackberry 7  (Please note that Shaw Go WiFi Finder 2.0 is the most recent version for Blackberry)

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