When an Ignite WiFi Pod (formerly known as Fibre+ WiFi Pod) goes offline, it can create gaps or dead spots in your home WiFi network. Follow the steps below to bring your Pods back online. This article will teach you how to reconnect a Pod that has gone offline.
Reconnect an Ignite WiFi Pod
If an Ignite WiFi Pod is offline, your Ignite HomeConnect App (formerly known as BlueCurve Home App) will let you know with a Pod Offline notice at the top of the screen.
To reconnect the Pod:
- Open the Ignite HomeConnect (Shaw) App (Apple App Store or Google Play) or web portal.
- Under the offline Pod's name, click or tap Help Me Fix It.
- Click or tap the Pod that you would like to fix, then click or tap Troubleshoot.
- Follow the troubleshooting steps to ensure the Pod is plugged in and clear of any obstructions.
- If your Pod is securely plugged in and clear, try unplugging the Pod for a moment, then plug it back in.
- Confirm that the power light is on after plugging in the Pod.
- If the light is on, wait two minutes for the Pod to reconnect.
- If the light is off, try plugging the Pod into a different wall outlet.
- Click or tap Retest Connection. The app will check to see if your Pods are online.
- Click or tap Close to finish.
If the Pod is still offline, use Ignite HomeConnect to remove the Pod from your network, then use Ignite HomeConnect to add the Pod back to the network. If you are still encountering issues, please contact us.
Did you know: You could also try moving the Pod to a wall outlet closer to your Ignite WiFi Gateway (formerly known as Fibre+ Gateway).