Internet Articles

Internet Articles

Need help with your Internet?

Find solutions on everything from modems and connectivity, to setting up email on your mobile device.

104 Articles

How To: Connect to your home WiFi

If you have a computer, phone, tablet, or other wireless devices you want to connect to your home WiFi network, follow the instructions below. Remember that all of the devices you connect to home WiFi will be sharing the same Internet connection. Con... Read more

Shaw Internet Services FAQ

Learn more about Shaw Internet services with our frequently asked questions. Where can I find a list of Shaw’s Internet plans? You can view all of Shaw’s Internet plans here. What are the Internet speeds offered by Shaw? Shaw currently offers the fol... Read more

Troubleshooting: Slow Internet speeds

Once you've connected your modem and set up your home WiFi, your wireless Internet should be fast and reliable, everyday. Slow speeds and disconnections can result from weak signals, changes in equipment settings, or interference. If you think there'... Read more

How To: Set up and activate Shaw WiFi Pods

This article will tell you how to set up and activate your new Shaw WiFi Pods. Pods improve your home network's WiFi coverage and eliminate dead spots. If you need answers to other common Self Connect questions, our Self Connect FAQ article has you c... Read more

About: Modem placement and range

Having fast and reliable home Internet is essential. Your experience may vary based on your devices WiFi (wireless) connections & WiFi range depending upon your modem location, house type and size. WiFi relies on wireless radio frequency to send and ... Read more

How to: Change WiFi security for iOS 14 Weak Security

Apple released the iOS 14 update that flags any WiFi Internet connection as "Weak Security" while using older WiFi security settings (WEP, WPA, WPA2 TKIP or WPA2 TKIP+AES). You can follow the steps below to log in to your Shaw modem and secure your W... Read more

How To: Manage WiFi Pods on your home network

Learn how to manage Shaw WiFi Pods on your home network. Pods can be renamed or removed at any time using BlueCurve Home. This can be helpful if you're troubleshooting or relocating a pod to a different spot in your home. How to rename WiFi Pods Open... Read more

Troubleshooting: Fix WiFi Pods offline

When a Shaw WiFi Pod goes offline, it can create gaps or dead spots in your home WiFi network. Follow the steps below to bring your Pods back online. This article will teach you how to reconnect a Pod that has gone offline. Reconnect a Fibre+WiFi Pod... Read more

Shaw WiFi Pods FAQ

Find frequently asked questions about Shaw WiFi Pods below. What are Shaw WiFi Pods? What are Pods and how do they work? WiFi Pods are WiFi extenders that work with your BlueCurve Gateway and BlueCurve Home app. They ensure wall-to-wall WiFi coverage... Read more

About: Shaw WiFi Pods

Shaw WiFi Pods are WiFi extenders that work with your BlueCurve Gateway and BlueCurve Home app. They ensure wall-to-wall WiFi coverage in any home, and are easily activated on your home network using the BlueCurve Home app. Pods are designed to provi... Read more

Quick Answer: Can I change my dynamic IP address?

Wondering if you can change your dynamic IP address? Your Shaw modem is assigned a dynamic IP address automatically, which we cannot change by request. Points to consider While your IP address is dynamic, it is meant to stay the same for a long perio... Read more

How To: Restart your modem using My Shaw

Having trouble with Internet or TV connectivity? Once per hour, you can use My Shaw to restart your modem and fix most common connection issues. Restart using the My Shaw website To restart your modem using the My Shaw website: Visit my.shaw.ca. Sign... Read more

How To: Activate your Hitron modem using My Shaw

Interested in learning how to activate your Hitron modem (CGNM-2250) using My Shaw? You're in the right place! When you order Shaw Internet, you can choose the Self-Install option. New customers who order a Hitron modem through direct fulfillment or ... Read more

Quick Answer: Setting up my Shaw Internet modem

If you have received a new Internet modem from Shaw and are looking to set it up for first-time use: Solution Connect the coax cable from a wall outlet to the Cable In connection on your modem. Connect the power cable to both the modem and a wall out... Read more

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