Internet Articles

Internet Articles

Need help with your Internet?

Find solutions on everything from modems and connectivity, to setting up email on your mobile device.

97 Articles

How to activate a Hitron modem using My Shaw

Interested in learning how to activate your Hitron modem (CGNM-2250) using My Shaw? You're in the right place! When you order Shaw Internet, you can choose the Self-Install option. New customers who order a Hitron modem through direct fulfillment or ... Read more

BlueCurve Pods overview

Find information on BlueCurve Pods including features and eligibility. BlueCurve Pods are WiFi extenders that work with your BlueCurve Gateway and BlueCurve Home app. They ensure wall-to-wall WiFi coverage in any home, and are easily activated on you... Read more

How to fix BlueCurve Pods offline

Learn how to fix BlueCurve Pods going offline on your home WiFi network. When a Pod goes offline, it will cause the mesh WiFi network to be incomplete and leave gaps or dead spots in the home. Follow the steps below to bring your Pods back online. Ho... Read more

How to manage BlueCurve Pods on your home network

Learn how to manage BlueCurve Pods on your home network. Pods can be renamed or removed at any time using BlueCurve Home. This can be helpful if you're troubleshooting or relocating a Pod to a different spot in your home. This page provides insight i... Read more

Setting up and activating BlueCurve Pods

Learn how to setup and activate BlueCurve Pods with our installation instructions below. Pods work with your BlueCurve Gateway, and can be activated with ease using the BlueCurve Home mobile app. When you first get your Pods, they can be activated to... Read more

BlueCurve Pods FAQ

Find frequently asked questions about BlueCurve Pods below. This article provides details on:What are BlueCurve Pods?Renting BlueCurve PodsInstallation instructions and tipsUsing your BlueCurve PodsTroubleshootingPods and Internet speeds What are Blu... Read more

How do I set up my Shaw Internet modem?

Scenario: You have received a new Internet modem from Shaw and are looking to set it up for first-time use. Quick Answer:Connect the coax cable from a wall outlet to the Cable In connection on your modem.Connect the power cable to both the modem and ... Read more

How to convert your wireless modem to bridged mode

Scenario: You would like to connect and setup your Shaw WiFi modem with a third party networking device such as a router (this configuration is called "Bridged Mode"). Quick Answer:To update your WiFi modem to a Bridge mode, you will need to contact ... Read more

How to troubleshoot an intermittent Internet connection

Scenario: Your Internet connection appears to be not working or you keep losing your connection. You are looking for ways to troubleshoot issues with your Internet connection. Quick Answer:Check Shaw service alerts for your area. Unplug your Internet... Read more

Shaw Internet Services FAQs

Learn more about Shaw Internet services with our frequently asked questions. Did You Know: You can view past bills, set up Auto payment, set up your eBill, and view your current bill status using the My Shaw app. Download the My Shaw app on the Apple... Read more

Shaw Internet Troubleshooting FAQ

Below you'll find answers to commonly asked questions about WiFi connectivity, network issues, and how to improve download speeds. Many Internet issues can be quickly solved by resetting your modem unplugging the power cord, waiting 30 seconds, and p... Read more

Optimizing your WiFi experience

With the launch of faster internet speeds comes a great deal of excitement, however, that excitement can be quickly dampened by expectations surrounding these new speeds not being met. WiFi speeds can vary on each device due to current technology, de... Read more

How To: Use Shaw Internet services with your devices

This article will help you set up and troubleshoot email and WiFi on devices like phones, computers, gaming consoles, TVs, and accessories. You'll find links to more detailed articles for Shaw devices, and links to external websites for devices sold ... Read more

Third-Party Support FAQs

This article covers some of the most commonly asked questions about third-party support. While Shaw is committed to providing the best service to our customers, we no longer can provide support for non-Shaw related issues. This article will provide a... Read more

How to use parental controls on the BlueCurve Gateway

Learn how to access and set up parental controls on the BlueCurve Gateway, The Gateway includes a number of parental control options which are accessible through the Admin Tool. Using these options, you can restrict access to specific websites, keywo... Read more

How to configure bridge mode on the BlueCurve Gateway

Learn how to configure bridge mode using the Admin Tool on the BlueCurve Gateway. Bridge mode turns off the router functionality of the modem (including built in WiFi), and is often used to allow a second networking device (i.e. a third party WiFi ro... Read more

Shaw Modem Replacement

You may receive a modem with a letter stating that your existing modem requires mandatory replacement. We have initiated a network maintenance program in order to ensure that the Internet service with which we are providing our customers continues to... Read more

How to change the WiFi password on a BlueCurve Gateway

This page provides the information that you will need to change your WiFi password on the BlueCurve Gateway. To change the password for the wireless network on your Gateway, you will need to log into the modem configuration page which will allow you ... Read more

Hardware Information - BlueCurve Gateway

Find information on the BlueCurve Gateway including key features, available connections and hardware specifications. The BlueCurve Gateway is available to eligible customers in the Okanagan as of December 4th, 2017, and to customers in Calgary and su... Read more

How to connect Amazon Fire TV Stick to WiFi

Learn how to connect your Amazon Fire TV Stick media streaming device to your Shaw in-home WiFi. This article will provide insight into:How to connect Amazon Fire TV Stick to in-home WiFi Did You Know? This article applies to the Amazon Fire TV Stick... Read more

How to connect Amazon Echo to WiFi

Learn how to connect your Amazon Echo digital assistant to your Shaw in-home WiFi. This article will provide insight into:How to connect Amazon Echo to in-home WiFi Did You Know? This article applies to Amazon Echo, Dot, Spot, and Show, but should al... Read more

How to connect Google Home to WiFi

Learn how to connect your Google Home assistant to your Shaw in-home WiFi. Follow the steps below to begin using your Google Home with WiFi. This article will provide insight into:How to connect Google Home to in-home WiFi Did You Know? This article ... Read more

How to connect your Nintendo Switch to WiFi

Learn how to connect to WiFi with your Nintendo Switch game console. This guide will explain how to connect your Switch to your WiFi network at home and to your Shaw Go WiFi when you're out and about. This article will provide insight into:How to con... Read more

IP Passthrough for Cisco 3848V modem

Whether you're looking to use a third party router or troubleshoot possible connectivity issues, IP Passthrough allows you to assign a public IP address to a device connected to your Cisco modem, effectively bypassing the Cisco's internal router. Fol... Read more

BlueCurve Gateway - Guide

Find information on how to set up your new BlueCurve Gateway, as well as how to change settings including your WiFi password and network name that you are using to broadcast your local WiFi connection. This article offers instruction for the followin... Read more

IP Passthrough for Arris SBG6782

IP Passthrough allows you to assign a public IP address to a device connected to your Arris modem. Whether you're looking to use a third party router or troubleshoot possible connectivity issues, IP Passthrough bypasses your Arris modem's internal ro... Read more

Pull the Power to fix Internet, TV or Phone issues

The Pull the Power Concept - If you are having trouble connecting to the Internet, have TV issues, can't access your PVR content, can't get a dial tone on your home phone, or are having basic technical issues with your devices, simply unplug the powe... Read more

How to connect your Insignia Connected TV to WiFi

Learn how to connect an Insignia Connected TV to a wireless network. New and recent models of Insignia televisions are capable of connecting to wireless networks in order to access additional content from the Internet. If you have an Insignia Connect... Read more

How to Connect the Amazon Kindle to WiFi

This guide will show you how to connect your Amazon Kindle to an available wireless network so that you can download and sync ebooks to your device. If you are a Shaw Internet customer currently using wireless Internet services, this guide will also ... Read more

Netgear N600 WiFi router - hardware information

Learn about the hardware specs for the Netgear N600 WiFi router. Information and specifications for the Netgear N600 WiFi Router. Manage your home network with the Netgear N600 dual band router. This equipment is used in Fibre to the Home accounts. T... Read more

Netgear R6400 WiFi Router Hardware Information

Learn about the hardware specs for the Netgear R6400 router. Information and specifications for the Netgear R6400 Router. Improve your WiFi speed and reliability with the Netgear R6400 WiFi router. This equipment is used in Fibre to the Home accounts... Read more

How to change your WiFi password on an Arris Modem

This page provides the information that you will need to change your WiFi password on an Arris Advanced Wireless Modem. To change the password you will need to log into the admin console which will allow you to configure various settings related to y... Read more

How to change your WiFi password on a Cisco Modem

This page provides the information that you will need to change your WiFi password on a Cisco Wireless Modem. To change the password for the wireless network on your Shaw wireless modem, you will need to log into the admin console which will allow yo... Read more

How to change your WiFi password on an SMC Modem

This page provides the information that you will need to change your WiFi password on an SMC Wireless Modem. To change the password for the wireless network on your Shaw wireless modem, you will need to log into the admin console which will allow you... Read more

Get the most out of your Internet

Learn how to get the most out of your Internet service. Your Shaw Internet service provides your household with great download speeds. Speeds over wired connections are generally more consistent, but they can experience issues from time to time. WiFi... Read more

Getting started with in-home WiFi and Shaw Go WiFi

In this article, you will learn about the differences between and how to use Shaw in-home WiFi and Shaw Go WiFi. You'll find information about how WiFi works and WiFi troubleshooting, as well as instructions on how to connect your mobile device, set ... Read more

How to Connect To In-Home WiFi

You can connect a computer, phone, tablet, or other wireless device to your home WiFi network. Connect to in-home WiFiOpen your device's WiFi settings.Select your home WiFi network from the list of available networks.Enter your network password. If y... Read more

Chromecast Audio - Setup Guide

Learn how to set up Google Chromecast Audio with these tips. Google Chromecast Audio is a small device that allows you to enjoy your favourite audio content from a variety of apps, and Google Chrome, on your home speakers. Below, you will find detail... Read more

IP Passthrough for Hitron CGNM-2250

Whether you're looking to use a third party router or troubleshoot possible connectivity issues, IP Passthrough allows you to assign a public IP address to a device connected to your Hitron modem, effectively bypassing the Hitron's internal router. L... Read more

CRTC/SamKnows Broadband Measurement Project - Phase 2

Learn about the second phase of the CRTC/SamKnows Broadband Measurement Project. Measuring Broadband Canada is a multi-year broadband measurement project that was first launched by the CRTC in conjunction with SamKnows in May 2015. Shaw is currently ... Read more

Cisco DPC3848V Advanced WiFi Modem - Guide

The Cisco Advanced WiFi modem is a high-performance device that combines a modem and WiFi router. Below, you can find details relating to setting up your Cisco Advanced WiFi Modem, where to find your network information, how to change your WiFi broad... Read more

Hitron CGNM-2250 Advanced WiFi Modem - Guide

Find out how to set up and connect to your new Hitron Advanced WiFi modem and change the settings, including your network name, password, and WiFi channel. Before you get started, download the MyShaw app on your mobile device. Modem set upConnect you... Read more

Roku - Setup Guide

Learn how to set up your Roku streaming device. The Roku is a streaming device that connects directly to your television system and Internet services to allow you to access popular online streaming services, including Netflix, Rdio, NHL GameCenter an... Read more

How to set up a third party WiFi router

WiFi routers enable you to connect devices like your laptop, tablet, and phone to the Internet wirelessly. Your Shaw modem acts as a router for your home, but if you would prefer to use your own third party router, you can. Connect your router and Sh... Read more

Panasonic Smart TV - Connecting to WiFi

Learn how to connect your Panasonic Smart TV to your WiFi network. Some new and recent models of Panasonic televisions are capable of connecting to a wireless network to access additional content from the Internet. If you have a TV that is wireless-r... Read more

Sharp Smart TV - Connecting to Wireless Networks

Some new and recent models of Sharp televisions are capable of connecting to a wireless network to access additional content from the Internet. If you have a TV that is wireless-ready, please see the following guide for assistance in connecting your ... Read more

Advanced WiFi modem guide - Arris SBG6782

In this article, you will find information on how to set up and connect to your new Arris SBG6782 modem, as well as how to change many of the settings including your network name, password and the WiFi channel that you are using to broadcast your loc... Read more

What is WiFi?

WiFi (also known as Wireless Internet) is a technology that makes it possible for devices to connect to the Internet wirelessly. Your Shaw modem acts as a wireless hub, making WiFi available in your home. What is WiFiHow WiFi works What is WiFi?WiFi ... Read more

About: WiFi interference

WiFi is a technology that makes it possible for devices to connect to the Internet wirelessly. Your Shaw modem acts as a wireless hub, making WiFi available in your home. Because the connection relies on signal transmission from the modem to your dev... Read more

Google Chromecast - Setup Guide

Learn how to set up Google Chromecast to access great content. The Google Chromecast is a new device from Google that allows you to enjoy your favourite content that you access from a variety of apps and Google Chrome on your TV in HD. Below, you wil... Read more

LG Smart TV - Connecting to WiFi

Learn how to connect your LG Smart TV to your WiFi network. If you have an LG TV that is wireless-ready, please see the following guide for assistance in connecting your TV to your Shaw wireless Internet service. Note: While we have provided the foll... Read more

Apple TV - Setup Guide

Learn how to set up your Apple TV with these tips. The Apple TV is an entertainment device that allows you to stream anything that's on your Mac or iOS device to your HDTV with AirPlay. Below, you will find details on how to connect your Apple TV to ... Read more

How to connect a PS4 to TV and Internet

In this guide, you will find information on how to connect your Sony PlayStation 4 (PS4) gaming console to your television and Internet through either a wireless or wired connection. You can use WiFi or Ethernet to connect your PS4 to the Internet. T... Read more

Microsoft Xbox One - Setup Guide

Learn how to set up your Xbox One console. In this article you will find information on how to connect your Xbox One gaming console to your television, and to the Internet through either a wireless or a wired connection. This article will provide ins... Read more

How to connect to an unsecured WiFi network

Learn how to connect to an unsecured WiFi network. Some wireless networks are open or unsecured, which means that you will be able to connect your devices to them without needing a password. How to connect with a mobile deviceHow to connect with a PC... Read more

How to secure your wireless network

Learn how to secure your wireless (WiFi) network. Your home WiFi network can be set to either protected or open. Having an open network means that anyone within range of your network can connect and use your Internet service. A protected network asks... Read more

How to change the client lease time on a Cisco modem

Learn how to change the client lease time on a Cisco modem. If you are experiencing infrequent home WiFi disconnects, Issues connecting additional devices to your WiFi network, or notice that your devices are timing out or are losing connectivity aft... Read more

Amazon Kindle WiFi Setup and Wireless Guide

Learn how to connect your Amazon Kindle to WiFi. Amazon Kindle devices offer the ability to connect to your home wireless network to sync books or browse the internet. Please see the following directions for assistance in enabling your Kindle's wirel... Read more

Connecting a Nintendo 3DS or 2DS to WiFi

You can connect your Nintendo 2DS or 3DS gaming system to the Internet via your home WiFi. For the most up-to-date instructions, you should refer to the Nintendo support website. Visit the Nintendo DS Support website. Back to top How to connect a Nin... Read more

How to connect a PlayStation Vita to WiFi

Learn how to connect your PlayStation Vita to WiFi with our setup guide. This guide will show you how to set up and connect your PlayStation Vita (PS Vita) handheld gaming system, which can be connected to your Shaw Internet to play games online, dow... Read more

How to connect an Xbox 360

This guide will show you how to setup and connect your Xbox 360 gaming system, which can be connected to your Shaw internet service to play games online, download additional content and even to update the Xbox 360 system software. This article will p... Read more

How to connect a PlayStation 3

This guide will show you how to connect your PlayStation 3 (PS3) gaming system, which can be connected to your Shaw internet to play games online, download additional content and even to update the PS3 system software. This article will provide insig... Read more

How to connect your Sony Smart TV to WiFi

Learn how to connect your Sony Smart TV to your WiFi network. Some new and recent models of Sony televisions are capable of connecting to a wireless network to access additional content from the internet. If you have a Sony TV that is wireless certif... Read more

How to connect your Samsung Smart TV to WiFi

Learn how to connect your Samsung Smart TV to your Wireless (WiFi) network. Some new and recent models of Samsung televisions are capable of connecting to a wireless network to access additional content from the internet. If you have a Samsung TV tha... Read more

Wireless Printer Setup

Many modern printers are now able to connect to the internet and allow you to print from your desktop computer, laptop, or even mobile phone. Some printers use a wired connection and can be setup with as little as an Ethernet cable, while other print... Read more

How to connecting a Wii U

Learn how to connect a Wii U to your TV or to the Internet. Nintendo's Wii U console gaming system can be connected to your Shaw Internet to play games online, download additional content and even to update the Wii U software. This article will provi... Read more

How To: Set up WiFi on your computer

This wireless quick setup guide explains how to connect your computer to a wireless (WiFi) network using the network Name (SSID) and Pre-shared Key/Passphrase (i.e., password), including instructions for Windows XP, Vista, 7, 8 and 10, and Apple OS X... Read more

About: Shaw WiFi resources

WiFi is a technology that makes it possible for devices to connect to the Internet wirelessly. From time to time you may need information or support resources for your Shaw WiFi and we've gathered some key content here for you. Shaw WiFi resourcesFir... Read more

Converting your wireless modem to Bridge Mode

Looking to switch your modem to Bridge Mode? If you're using a BlueCurve Gateway, you can set up Bridge Mode yourself by following the steps here: How to configure bridge mode on the BlueCurve Gateway. For all other Shaw modems, this will require a s... Read more

Shaw Internet Modems - Equipment Guide

Learn more about Shaw's Internet modems with our modem equipment guides. If you are having Internet connectivity issues you may want to update your Internet modem. This article will provide insight into Shaw's Internet modems including:Shaw wired mod... Read more

Hardware Information - SMC D3GN Internet Modem

Learn about the hardware features and specs of the SMC D3GN wireless modem. The SMC D3GN wireless modem is an ideal all-in-one wired and wireless solution that features effortless plug and play installation. This article provides insight into:SMC D3G... Read more

Hardware Information - Motorola SB5102 Internet Modem

Learn about the hardware features and specs of the Motorola SB5102 Internet modem. The Motorola SB5102 modem provides high-speed access to the Internet and other online services. This article provides insight into:Motorola SB5102 modem light sequence... Read more

Hardware Information - SMC 8014WN Internet Modem

Learn about the hardware features, specifications and about what the light sequence means on the SMC 8014WN Internet modem. On this page, you will find information that will help familiarize you with your SMC 8014WN Internet modem. This article provi... Read more

Hardware Information - Cisco DPC3825 Internet Modem

Learn about the hardware features of the Cisco DPC3825 Internet modem. The DPC3825 modem is designed to deliver data either via wired (Ethernet) or wireless (WiFi) to a wide variety of devices in your home or small office. This article contains infor... Read more

Hardware Information - Motorola SB5100 Internet Modem

Learn about the hardware features, specifications and about what the light sequence means on the Motorola SB5100 Internet modem. On this page, you will find information that will help familiarize you with your Motorola SB5100 Internet modem. This art... Read more

Troubleshooting Internet connectivity issues

Learn how to troubleshoot Internet connectivity issues with these troubleshooting tips. Frequent Internet disconnections can occur as a result of hardware issues, as well as connection issues. To troubleshoot this problem you will need to try each of... Read more

How To power cycle a Shaw modem and router

This guide will provide instructions for rebooting (power cycling) a Shaw Modem which is connected to a router. Common router brands include D-link, Netgear, Linksys and Belkin. This article provides insight into:How to power cycle a Shaw modem and r... Read more

How To: Change the WiFi channel on Shaw modem

You may need to change the wireless channel on your Shaw wireless modem if you encounter WiFi signal interference. While the wireless channel is set automatically by your modem, you can select a specific channel in the advanced settings for your mode... Read more

How To: Troubleshoot your WiFi connection

In most conditions, your home WiFi connection to Shaw Internet should be stable and fast. Disconnections and slow speeds can be a result of weak signals, equipment settings, or interference. If you suspect that your WiFi isn't working as it should, t... Read more

How To: Change the wireless mode of your Shaw modem

A WiFi device’s wireless mode determines which frequency range it uses to broadcast and receives signals, as well as its maximum download and upload speeds. To find out which wireless mode your WiFi modem is compatible with, refer to the manufacturer... Read more

How To: Change your WiFi network password

To change the password for the wireless network on your Shaw wireless modem, you will need to log into the admin console of your WiFi modem which will allow you to configure various settings related to your wireless network. You can do this over WiFi... Read more

How To: Log in to your Shaw WiFi modem

Logging in to your Shaw WiFi modem will allow you to configure its various settings, such as its broadcasting channel, WiFi network password, and your SSID name. Login instructionsTo change the settings for your Shaw WiFi Modem, log into your modem c... Read more

How To: Change the wireless network name (SSID)

The name of your wireless network is also known as the SSID. Before changing your WiFi network name, you will need to connect your computer directly to the Shaw modem with an ethernet cable. If you aren’t sure how to, read Directly Connecting Your Co... Read more

Directly connecting your computer and modem

There are instances when it may be necessary to directly connect your computer to the modem that Shaw provided for your Internet service. Scenarios include:Your modem is online but you cannot connect via WiFiYour modem is online but you cannot obtain... Read more

How to troubleshoot slow Internet speeds

If you think your Internet speed is slower than it should be, there are several things you can do to understand or correct the issue. Confirm if you have slow internet speeds with a Shaw speed test, and try these simple tricks to fix a speed problem.... Read more

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