Shaw Support: Internet Troubleshooting

Equipment Info: Fibre+ Gateway 3.0 (XB8)

Shaw's Fibre+ Gateway 3.0 comes with WiFi 6E and Tri-Band technology. Get 3x more bandwidth for less congestion, lower latency, and faster speeds. This article covers the key features, available connections and hardware specifications of the Fibre+ G... Read more

About: Legacy modem upgrade program

We're committed to keeping you connected with the best possible WiFi experience which means we’re always improving our network. As we are in the process of making network upgrades, this means that some modems will soon come to their end of life and n... Read more

How To: Share your WiFi from the BlueCurve Home app

With the Share My WiFi feature in the BlueCurve Home app you can get your houseguests connected to your home WiFi network with ease. Sharing your WiFi login There are two ways you can share your WiFi connection through the BlueCurve Home app. The fir... Read more

How to Remove Dust from Fibre+ Gateway

Persistent high temperatures can be very damaging to electronics. If temperatures reach a certain threshold, internal components can be damaged, and shorten the lifespan of your Gateway. You should periodically inspect and remove dust from your Fibre... Read more

Connecting 2.4 GHz Devices without Disabling Band Steering

Many devices that are single band 2.4 GHz capable only, such as certain printers, home security, cameras, Internet of Things (IoT) devices will not connect to a network that is using band steering because of compatibility limitations. Learn how to co... Read more

Shaw Gig WiFi FAQ

Shaw Gig WiFi taps into the power of WiFi 6 technology to deliver our fastest speeds and most reliable connection. With the strength and capacity of our Fibre+ Gateway 2.0 (XB7) and 3.0 (XB8), you can now get gigabit WiFi speeds in your home for simu... Read more

How To: View Active Time Details in BlueCurve Home

Active Time Details is a feature included with BlueCurve Home that provides insight into which apps and websites are being used most by a BlueCurve Home profile. Once activated in a profile, the profile will display how long certain apps and websites... Read more

Troubleshooting: Fix WiFi Pods offline

When a Shaw WiFi Pod goes offline, it can create gaps or dead spots in your home WiFi network. Follow the steps below to bring your Pods back online. This article will teach you how to reconnect a Pod that has gone offline. Reconnect a Fibre+WiFi Pod... Read more

Quick Answer: How to troubleshoot Fibre+ Gateway 2.0 WiFi 6 Intel compatibility issues

Some Intel specific wireless adapters have shown compatibility issues with connecting to WiFi 6 capable networks. Often these wireless connectivity issues are resolved by downloading the latest WiFi driver for the Intel wireless adapter on their devi... Read more

Equipment Info: Fibre+ Gateway 2.0 (XB7)

Shaw's Fibre+ Gateway 2.0 comes with the latest WiFi technology and features, including support for WiFi 6 and 2.5 Gbps Ethernet. This article covers the key features, available connections and hardware specifications of the Fibre+ Gateway 2.0. Overv... Read more

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