2024-11-25 IMAP

[Bruce_L]

Nov 25 - Webmail unavailable - (Fix In Progress) - Shaw Support

Says webmail in unavailable.

I access my email accounts by IMAP with Outlook 365 for desktop.  IMAP doesn't seem to be working either.

Task 'Shaw xxxxxxxxx: Folder:Inbox Check for new mail.' reported error (0x800CCC0E) : 'Outlook cannot download folder Inbox from the IMAP email server for account Shaw xxxxxxxxx. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

[Bruce_L]

Interesting.  Still not working in Outlook on desktop, but it is working in Samsung Email on my phone.

[Bruce_L]

Correction.  It seems that he Samsung Email is not generating an error, but it is not receiving email.

SMTP (Send) is working.

[BJM]

We’re unable to log in via POP accounts. No timeline given by Shaw for this repair.

[rstra]

@Bruce_L  I can send and receive email on IMAP. The only weird thing that I notice is when I log in to my.shaw.ca I can’t see my email accounts.

[dcvanos]

How much longer is this going to take. Still can't access at 1:45pm.

[judithann]

Still not working at 5:30pm

[judithann]

Shaw states it is resolved but not working.

[Mrabisi]

I can log into webmail now, but no new emails are showing after 4am this morning.

[mdk]

@judithann -- Rogers/Shaw E-mail services (POP, IMAP, WebMail) and the My Shaw Portal are working for me, after 3 PM Pacific.

Close your E-mail program, restart your computer, and try again.

The mail & authentication servers are in Calgary.  So, wherever you physically are, the services are now working.