Highlighted

Account is not active????

Grasshopper

HTTP ERROR 400

Problem accessing /service/preauth. Reason:

    account is not active:

What the ... why one earth can't I access my email?????????????? (took email address out for privacy reasons). How on earth can my account not be active?? And even if it was I should still be able to access it. This isn't hotmail or yahoo. 

Couldn't get more discussions to load until after I posted and now I see I'm not the only one, I can access ALL my other accounts from the same computer I always access them from so wth Shaw?????????

And seriously?????? kicking me out of the forums (which I hate the new format, can't find anything) within seconds of trying to update this post. Time for Telus me thinks.

 

Labels (1)
7 Replies
Highlighted

that is certainly odd. Did you recently make any changes...

Moderator
Moderator

@slk that is certainly odd. Did you recently make any changes to your Shaw account? I am sorry for any frustrations as I recommend touching base with technical support to re-enable your email. As for the forum, it may have been timed out which will automatically log out you. Let me know if you see any error messages when trying to edit.

0 Kudos
Reply
Loading...
Highlighted

I can receive emails thru mail clients but not webmail. W...

Grasshopper

I can receive emails thru mail clients but not webmail. With error 400, user not active.

0 Kudos
Reply
Loading...
Highlighted

that may be due to a locked account (too many unsuccessfu...

Moderator
Moderator

@Kibby that may be due to a locked account (too many unsuccessful access attempts). Our technical support team will be able to unlock that with you and set a new very strong password.

Reply
Loading...
Highlighted

I am having the same problem. I create an email, and afte...

Grasshopper

I am having the same problem. I create an email, and after about a day or two, I get this error. Can't get an email account to last more than two days. Very frustrating. The email stops working both through webmail and through Mac Mail. It's like the account just vanishes, for no reason.

0 Kudos
Reply
Loading...
Highlighted

it may be the password you are using is not strong enough...

Moderator
Moderator

@Praitty it may be the password you are using is not strong enough. Touch base with our technical support so they can investigate further into your email addresses.

0 Kudos
Reply
Loading...
Highlighted

It was about 10 characters and a mix of digits, character...

Grasshopper

It was about 10 characters and a mix of digits, characters, and upper and lower case letters. And why would it completely disable the email and now allow me to even reset the password?

0 Kudos
Reply
Loading...
Highlighted

Hmm, do you have it set up with any 3rd party email progr...

Moderator
Moderator

@Praitty Hmm, do you have it set up with any 3rd party email programs? Emails may be disabled if there is suspicious activity on them. Touch base with our technical team so they can have it reactivated for you.

0 Kudos
Reply
Loading...
TALK TO US
Need more help?