I already isolated it to the line between the modem and the first hop. Took a while to get someone who actually knows networking to assist rather than techs coming out and swapping splitters being lazy instead of doing the rewire as requested. I was informed my signal strength was out of range repeatedly by reps and the first onsite tech (which was issued through lightspeed communications). Subsequent visits failed to adjust the TX signal which was borderline out of range. Its pretty sad when you explicitly tell someone where a problem is and have multiple visits to fix the issue doing random trial and error troubleshooting.
UDP packets are more susceptible to packet loss and was apparent while gaming due to the TX SNR being borderline out of bounds. The last tech who actually knew a bit about networking brought it up and made the appropriate adjustments. I still find it sad that when someone who has done operations before has isolated results submitted showing the issue that its not properly addressed in one visit. Lack of communication or something.
