ARRIS TG3482G, Does not Recognize Connected Device

nuktameron
Grasshopper
Hi Shaw community,
 
I am writing to you as I recently experienced a bit of an issue with a remote input/output
module I purchased from Automation Direct - a SIO-MB12CDR. The module will be connected
to a client station in another city and to enable the connection I need to set port forwarding
on my home router - an Arris TG482G 
 
I can set the SIO IP address and can connect to it through a web browser, but unfortunately
the router does not recognize it as a connected device. This means that I am unable to set port
forwarding as the SIO does not appear in the menu available devices to select from.
 
Do you have an idea where the problem here might be? Is there anything else I might be able
to do to make the router "see" the SIO? It accepts the SIO and its IP address works.
 
The model of my gateway is TG3482G, vendor ARRIS Group, Revision 11.
 
Thanks for the help in advance,
Alex
1 Reply

-- if your computer is the "client" and you connect over...

mdk
Legendary Grand Master

@nuktameron -- if your computer is the "client" and you connect over the Internet to the SIO-MB12CDR "server" , then you do not need to do any port-forwarding at your end, because your "client" (which, as you state, can be your web-browser) initiates the connection, and your Shaw cable-modem/router sends IP packets, and receives responses.

> I can set the SIO IP address and can connect to it through a web-browser ...

Are you temporarily connecting it directly to your Shaw cable-modem router, so that it is a device within your home network? If so, then the router does not need any "port-forwarding", because "port-forwarding" only is used when a "foreign" IP-address (somewhere on the Internet) wants to connect to a specific computer within your private network.  Compare to having a security-guard at the entrance to your home: when somebody arrives at the entrance, if they ask to speak to somebody who does not live in your home, the security-guard will block them (the firewall inside the Shaw router will "drop" such "unsolicited" traffic). If they ask to speak to somebody who is at home, the security-guard will escort the visitor to the one room in your home where your "somebody" currently is located (the Shaw router will "forward" the incoming packet to a specific computer, not to any other person in your home).

> The module will be connected to a client station in another city

When you install the device in your client's office, it will be assigned a "private" IP-address within your client's office. At that time, you will have to do "port-forwarding" on THEIR router, to direct your IP-packets "through" their router to that private IP-address.

I'm not sure if the device will be "attached" to a specific station (computer?) in their office (like one might connect a printer or external disk-drive into a USB port on one computer, for use only that one computer) , or if it is "just-another" device on their private network, with its own private IP-address.

 

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