Nope just a garbage product with a garbage app.

[Pisedofcustomer]

Nope just a garbage product with a garbage app.

[Pisedofcustomer]

And then tech support with ask you to do the same thing 4 more times with all the pods and offer to have a tech check on it in 5-7 days.

[Pisedofcustomer]

Shaw

[Pisedofcustomer]

Shaw shouldn't be sending these devices out at all without a tech seeing as there are literally hundreds of people having the EXACT SAME PROBLEM. If competing ISP's can have a tech out here to replace Shaw's malfunctioning garbage in a day or two then shaw should be busting it's Beep to proved the same response times. The pods should be installed by a tech.

[shaw-tony]

@Pisedofcustomer very sorry for the frustrations you are encountering, this is certainly a unique issue. If the problems persist, please contact us to schedule a technician visit.

[ACR]

• I've had Shaw come to troubleshoot our wifi problems, they have replace a moldy outdoor part, changed our outgoing line to a thicker cable, and yesterday replaced our modem...today all devices are only hooking into the gateway, not one device is accessing the 9 pods we scattered around...and everyone is getting no wifi.

[shaw-tony]

@ACR that is certainly odd. Are they showing up as active through the BlueCurve Gateway App or if anything is connected to them?

[mdk]

@ACR -- today all devices are only hooking into the gateway, not one device is accessing the 9 pods we scattered around...and everyone is getting no wifi.

For your devices that are connected to the cable-modem via an Ethernet cable or WiFi, are they getting a "private" IP-address from the cable-modem?

Open a command-line prompt in Windows, and type IPCONFIG and press Enter. You should see an IP-address starting with "192.168" or with "10.0", but not "169.254", if your computers/devices are connected to the cable-modem.

Check the coaxial-cable between the cable-modem and the wall-outlet, and maybe undo/tighten the cable, at both ends, to get a good physical connection.  Or, try a different coaxial-cable.

Contact Shaw Support by online chat (since you have an Internet connection that was good-enough to post here), and get Shaw to remotely logon to your cable-modem, to view the incoming-to-it signal-strength, and other values.

[Karissa2]

I have credit my Wi-Fi and my partner for my Master Bedroom is no longer connecting I’ve changed my Wi-Fi name I have reconnected the net work I have restart my router to default settings and it will not work