Same problem here. Can send on my Wi Fi but not on data....

[RayS]

Same problem here. Can send on my Wi Fi but not on data. Android Samsung A71.  I'm using Blue Mail and G Mail.

G Mail addresses and Hotmail addresses send and receive fine on data.

The problem started 4-5 months ago. I have tried every setting there is. I have taken the phone to Telus to have them check all the settings.

I have been going through this for months with Blue Mail (They are trying very hard to help but the problem does not originate with them). Everyone says it is a Shaw issue, everyone except Shaw that is. I have been talking to Shaw support several times, most are tryiing to be very helpful, but I think this is above the average Shaw techs paygrade.

The only way this gets solved, is if an E Mail handler like Bluemail comes up with a patch that makes it work. Shaw has no intention of fixing the issue.

There does not seem to be a fix for this because Shaw does not want to fix or admit it is their defect/design.

They simply want you to use Webmail (Useless poor design).

Unfortunately, I need to send e mails on data frequently because it is a business E Mail address. 

So I guess I have to use Webmail to send on data, but I will use Bluemail to receive and view E Mails.

Unless Shaw corrects the problem, I will be deleting all my Shaw accounts (Cable and Internet) (45 year customer), as soon as I can set up a new business E Mail and get all my customers/contractors up dated to a new E Mail address. Unfortunately, this could take a year or more as many customers only contact me once or twice a year and only a fraction are in my address book.

To all the new E Mail users, don't make the mistake of starting a Shaw E Mail address.

Use G Mail or Hotmail.

[spitoon]

Yeah, very frustrating.  I've now tried 3 different apps, on both my Samsung and my wife's iPhone and I can't connect to the outgoing server while on data at all. 

I'm in a similar situation.  I think I'm going to have to go away from the shaw email addresses, but it will be a major undertaking as i have so many contacts...

I've been a Shaw customer since 1991, but I'm feeling like it may be time for a change. 

[spitoon]

I've been looking at trying to set it up as an exchange server but I don't see anywhere on these apps to select exchange server...

[spitoon]

Just to add to this, I was able to set up my email as an exchange server. Seems to be working so far. 

[ragnor]

I have my cell phone plans through Shaw and I cannot send emails when away from home. I had this problem before and then since I switch to Shaw Mobile the problem went away. Now it's back. I am still on Shaw Mobile. Support had me test the webmail client and since it works, that's it for support.

[ragnor]

Almost like they don't want us as email clients. Maybe they want everyone to shutdown their email accounts so they can get out of the email provider rat race?

[ThisIsJimmy]

Reach out if you find a solution. Mine worked for years and starting last week it just stopped. I can receive emails but the outbound server doesnt work while my phone is on data. Works totally fine on wifi. 

I have tried several separate apps. Followed every instruction from shaw. I dont know what else to do.

[mdk]

The ability to send E-mail through "data" depends on which E-mail program you are using on your WiFi device.

Web-based E-mail systems, such as GMail and Hotmail and Shaw WebMail, should have no problems sending E-mail, no matter the path (Internet or cellular-data) that you connect to these web-sites.

However, if you use a full E-mail program, such as Microsoft Outlook, or Thunderbird, or Windows Mail, and your E-mail program is configured to ONLY connect with Shaw's SMTP-server, not with the SMTP-server provided by your current Internet connection (example: "Free WiFi at Tim Hortons") then Shaw's SMTP-server will not allow you to send through Shaw's SMTP-server.  Shaw does this to block scammers/spammers (on other networks) who try to exploit Shaw's SMTP-server to deliver their unwanted content.

So, more details are needed.

Which E-mail program are you using?

What error-message(s) do you get when sending while not at home with your Shaw cable-modem, and not using the ShawOpen WiFi network at a public location?

[rstra]

@ThisIsJimmy  

mail.shaw.ca
Port 587
SSL
Password authentication 

This works for me while on data. 

[ThisIsJimmy]

I appreciate the response.  It just doest work across any mail app. It suddenly stopped working two weeks ago and never came back.